Front Office Supervisor - PM - Full time - Benefit after 30 days

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

US - MN
- Minneapolis

Front Office

Hourly/Entry Level Employee

Full-time

23.00 Yearly US Dollar (USD) pay basis

Be part of the hospitality evolution. Join Hyatt. When you join Hyatt Regency Minneapolis, youjoin a global brandthat celebrates individuality,empowers everyone to betheir bestand consistently provides uniqueexperiencesfor our colleagues andguests. Part of our culture of care includes providing our guests with stress-free, affordable experiences that enhance their stay. We also careabout our colleagues andprovidea well-rounded benefits packageto ensureyou are supported fromday one.

You llfind support fromyour team by working inanenvironment where success isecelebratedand hard work is rewarded.

The Front Office Supervisor is responsible for overseeing front desk operations during assigned shifts and ensuring exceptional guest service. This role provides day-to-day leadership to Front Desk Agents and other front office team members, supports training efforts, assists with guest issue resolution, and ensures adherence to established policies and procedures. The Front Office Supervisor works closely with the Assistant Front Office Managers and Front Office Manager to maintain efficient operations and a positive guest experience.

Responsibilities include but are not limited to:

Provide guidance and support to Front Desk Agents.

Ensure efficient guest check-in and check-out processes.

Resolve routine guest concerns and escalate issues as needed.

Ensure compliance with hotel policies and service standards.

Assist with training and onboarding new team members.

Coordinate with other departments to support guest needs.

Complete shift reports and communicate operational updates to management.

• Collaborative and team-driven environment with diverse industry experience and multi-cultural backgrounds
• Health benefit eligibility at 30 days of employment
• 401K with company match – eligible to contribute at 30 days of employment
• Discounted room nights at over 1,000 Hyatt properties upon hire
• Free room nights at over 1,000 Hyatt properties at 90 days of employment
• Education Assistance/Tuition Reimbursement
• Discounted employee parking ($5/day or $100/mo)
• Access to hotel gym (25,000 sq. ft.)
• Free meals in colleague cafeteria
• Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A true desire to satisfy the needs of others in a fast paced environment

Refined verbal and written communication skills

Minimum of 2 years of front desk or guest service experience

Previous lead or supervisory experience preferred

Strong guest service, communication, and problem solving skills

This is a PM position with shifts starting between 2:00pm-4:00pm. Flexible availability is required, including weekends and holidays

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