Front Desk Reception Agent

Job Details

Job Location:

Snowmass Club
- Snowmass Village, CO 81615

Position Type:
Full Time

Salary Range: $20.00 - $24.00 Hourly

Job Category:
Hospitality
- Hotel

Front Desk Receptionist

Location:

Snowmass Club | Snowmass Village, CO

Reports To:

Residences Director

Supervises:
None

Classification:
Non-Exempt

OUR MISSION – Inspire lasting memories and meaningful connections with all the comforts of home

OUR VISION – To be the Club of choice for work & play

OUR VALUES – Y.E.S.

• You Elevate Service – Excellence lives in the details
• We Are One Team – Support each other and win together
• Be A Host – Anticipate needs and create belonging
• Embrace the Adventure – Stay curious and keep improving

• Promote a positive work culture and encourage teamwork
• Demonstrate professionalism and serve as a role model for exceptional hospitality standards
• Provide guidance and support to colleagues to help ensure consistent guest service
• Lead by example by anticipating guest needs and resolving concerns professionally
• Maintain the highest level of discretion and confidentiality when handling guest and member information

• Register owners and guests while providing a warm, personalized welcome
• Accommodate special requests whenever possible while maintaining accuracy and attention to detail
• Monitor room status information and communicate updates to the appropriate departments
• Coordinate with Housekeeping and Engineering regarding check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Complete final inspections of residences to ensure units are clean, properly prepared, and all items are in working order
• Maintain knowledge of residence locations, parking options, room types, club facilities, and amenities
• Assist with pre-arrival preparations to ensure residences and amenities are ready for occupancy

• Operate the room key system and front-office equipment, including telephones, printers, and computer systems
• Follow proper credit, cash, checking, and cash-handling policies and procedures
• Process mail, packages, and messages accurately and efficiently
• Follow proper telephone etiquette, including a professional tone, clear communication, and prompt responses
• Operate and troubleshoot guest-use equipment, including Play Station and Xbox consoles, arcade games, shuffleboard, air-hockey tables, vending machines, and other recreational equipment
• Assist members and guests with equipment questions or issues as needed
• Follow established procedures for issuing and closing safe deposit boxes

• Maintain current knowledge of daily club activities, events, and meetings
• Provide accurate information regarding club facilities, amenities, services, and activities
• Use suggestive selling techniques to promote club services and enhance the guest experience
• Anticipate guest needs and provide proactive recommendations to improve their overall experience
• Report unusual occurrences, concerns, or special requests to the Residences Director

• Communicate effectively with all Club departments to ensure seamless service and guest satisfaction
• Work closely with Golf, Tennis, Restaurants, Spa & Fitness, Accounting, Human Resources, Housekeeping, Engineering, Bell Stand, Concierge, Marketing and Communications, and other departments
• Maintain strong communication between departments regarding guest needs, residence status, and special requests
• Maintain the cleanliness and neatness of the front desk and lobby areas
• Conduct regular visual checks and coordinate with Housekeeping or Engineering when additional attention is needed

• Demonstrate knowledge of and ability to perform required roles during emergency situations
• Perform other appropriate tasks as assigned by the Residences Training and Development Specialist or Residences Director
• Provide proactive recommendations to the Residences Director and management for improving guest experiences and front desk operations

• Strong interpersonal and communication skills
• Exceptional customer service and…