Food & Beverage Manager| Hilton Garden Inn, Phoenix

Job Category: Food & Beverage

Requisition Number: FOODB
008630

Showing 1 location

Hilton Garden Inn, Phoenix Downtown | CSM Lodging Services
Phoenix, AZ, USA

The Food & Beverage Manager is responsible for leading all food and beverage operations, driving guest satisfaction, financial performance, and team development while ensuring Hilton brand standards.

• Recruit, interview, hire, onboard, train, coach, and develop restaurant, bar, banquet, and outlet team members.
• Conduct performance reviews, corrective action, recognition, and succession planning.
• Prepare labor schedules based on occupancy forecasts while controlling overtime.
• Lead daily pre-shift meetings and communicate Hilton service standards and daily priorities.
• Direct all front-of-house food and beverage operations including breakfast, dinner, lounge, catering, banquets, room service (where applicable), and special events.
• Ensure compliance with Hilton Garden Inn brand standards.
• Coordinate with Executive Chef, Front Office, Sales, Housekeeping, and Engineering to execute events and guest requests.
• Manage annual operating budget and monthly forecasts.
• Monitor revenue, labor, beverage cost, inventory variance, payroll, and productivity.
• Analyze P&L statements and implement cost-saving initiatives while maintaining guest satisfaction.
• Resolve guest concerns using Hilton service recovery practices.
• Monitor guest satisfaction scores and implement improvement plans.
• Ensure health department compliance, responsible alcohol service, sanitation, and workplace safety.
• Work with Executive Chef to make sure MOD coverage at all times.
• 3+ years of progressive food and beverage experience required, with a minimum of one year supervisory/management experience.
• Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
• Must be able to manage multiple priorities in a fast-paced environment.

Education:

• High school diploma or GED required. College degree or equivalent experience preferred
• Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required.

Physical Requirements:

• Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
• Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance.
• Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
• Prefer 2+ years of supervisory/management experience in a hotel setting of similar brand or distinction.
• Prefer experience with a venue of similar size, volume, and reputation for focusing on guest satisfaction.

This position offers full benefits and salary dependent on experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.