Lead Spa Concierge & Guest Experience Leader
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-30
Listing for:
Biltmore Hotel
Full Time
position Listed on 2026-08-30
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning, Customer Service Rep, Resort/Retreat -
Customer Service/HelpDesk
Event Management & Planning, Customer Service Rep, Resort/Retreat
Job Description & How to Apply Below
The Biltmore Hotel seeks a Lead Spa Concierge to guide the front desk team, assume MOD duties in the absence of Spa Manager, and ensure five-star guest service and adherence to BSOPs. This role trains staff, coordinates appointments, and oversees reception operations to maintain seamless spa experiences.
Responsibilities include coaching colleagues, managing bookings, resolving guest issues, and maximizing service excellence across the spa team while preserving operational standards and retail
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