Director of Operations

Compensation Type

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

The brand new Residence Inn by Marriott San Juan Isla Verde provides spaces and experiences that allow you to travel like you live. The hotel is located steps away from the award-winning Isla Verde Beach and 5 minutes from the San Juan International Airport (SJU), offering our guests the comfort of 231 spacious suites equipped with full kitchens, living and dining spaces, and one King or two Queen beds.

Whether strolling through the Isla Verde Boulevard, relaxing by the hotel pool, or heading out to work, we will create enjoyable experiences and will deliver memorable service that will make our guests come back for more.

Residence Inn Isla Verde

6500 Isla Verde Ave.

Carolina, Puerto Rico 00979

The Director of Operations is responsible for continually focusing on achieving Customers Engagement and Satisfaction Goals, Hotel profitability through revenue generation, cost control, and Developing Employees, while maintaining the integrity of the hotel.

• Responsible for Hotel Rooms Operational Departments:
  Rooms (Front Office, Housekeeping, Laundry);
  Support Food and Beverage;
  Events Execution as needed, including operational coordination, Brand Execution, Training, etc.
• Act as Hotel Manager on Duty in the absence of the General Manager.
• Responsible and Accountable for the Strategic positioning of the Rooms operations, including revenue generating activations and deployment to ensure the achievement of Top and Bottom Line goals.
• Responsible and Accountable for the execution of Marriott Brand Standards, including achieving the Marriott Scorecard goals and Marriott performance thresholds specific for the hotel.
• Tour the operating departments, daily making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel’s budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that the Hotel Financial Controller receives all appropriate information for financial documents monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive…