Director, Rooms

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Grow with us...

Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet- one hotel at a time- and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).

1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering. 1 HOTELS IS... Natural. Nature guides everything we do. Modern. Of the time, with an eye on the past and a foot in the future.

Conscious. Mindful of how our hotels are created and how our guests are treated. Discovery. Explorations of surrounding locales. Imperfect. Still evolving - we don’t have all the answers. Committed. Bettering ourselves and bettering the industry. 1 Hotels invites guests to live in rhythm with nature - offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.

The Director of Rooms is responsible for the strategic leadership and operational excellence of the Rooms Division, including Front Office, Housekeeping, Guest Services, Reservations, and related guest-facing departments. This role ensures seamless delivery of a luxury guest experience from arrival to departure, drives financial performance, oversees service excellence and brand standards, and develops high-performing teams aligned with the 1 Hotels vision and values.

The Director of Rooms is responsible for the strategic leadership and operational excellence of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, Reservations, and related guest-facing departments. This role ensures seamless delivery of a luxury guest experience from arrival to departure, drives financial performance, oversees service excellence and brand standards, and develops high-performing teams aligned with the 1 Hotels vision and values.

• Provide leadership and oversight of all Rooms Division departments, ensuring consistent delivery of exceptional luxury service from curb to pillow
• Act as an ambassador and spokesperson for the hotel, engaging with guests, VIPs, and partners while resolving concerns in a timely and professional manner
• Lead and embed service excellence initiatives, driving continuous improvement in guest satisfaction scores, online reputation, and quality assurance results
• Oversee guest recovery and problem-resolution processes, ensuring issues are addressed proactively during the guest stay
• Partner with reputation and guest experience leaders to analyze feedback trends and implement service and product enhancements
• Ensure accurate forecasting, budgeting, and financial performance for the Rooms Division, including productivity, cost control, and revenue optimization
• Develop and manage the annual Rooms budget, capital planning initiatives, and long-term strategic plans in collaboration with hotel leadership
• Actively participate in revenue management strategies to maximize Rooms revenue, RevPAR, upselling opportunities, and overall profitability
• Oversee rooms renovation projects, public space upgrades, and preventive maintenance programs…