Supervisor - Banquet

The Banquet Supervisor is responsible for overseeing the daily operations of the Banquets Department, ensuring exceptional guest service, efficient event execution, and compliance with departmental standards. This position supervises banquet team members, coordinates staffing and event operations, and works closely with culinary, sales, and other operational departments to ensure successful execution of banquet functions. The Banquet Supervisor leads by example while maintaining service excellence, operational efficiency, and team accountability.

• Supervises all banquet operations before, during, and after events to ensure successful execution of Banquet Event Orders (BEOs).
• Oversees banquet staff during event setup, service, breakdown, and room resets.
• Ensures all banquet functions meet Morongo Casino Resort & Spa service standards and guest expectations.
• Reviews Banquet Event Orders with team members and communicates event requirements to ensure flawless execution.
• Coordinates with Sales, Catering, Culinary, Stewarding, Engineering, and other departments to ensure events are properly supported.
• Monitors service quality, guest satisfaction, and team performance throughout each event.
• Responds promptly to guest concerns and resolves service issues professionally.
• Conducts pre-shift meetings to communicate event details, assignments, and service expectations.
• Assists with inventory control and ensures banquet equipment, linens, and supplies are properly maintained.
• Maintains compliance with sanitation, safety, food handling, alcohol service, and company policies.
• Assists with scheduling and labor management to ensure appropriate staffing levels.
• Completes operational reports, shift documentation, and incident reports as required.

• Supervises banquet team members and provides leadership during daily operations and special events.
• Interviews, hires, trains, coaches, and develops banquet staff.
• Conducts performance evaluations and provides ongoing coaching and performance feedback.
• Administers corrective action and ensures compliance with departmental policies and company standards.
• Develops staff schedules and adjusts staffing levels based on business demands.
• Ensures compliance with attendance, grooming, safety, and service standards.
• Promotes teamwork, accountability, and continuous improvement within the department.

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Thorough knowledge of banquet operations, event planning, service standards, and room setups.
• Ability to effectively supervise multiple events simultaneously.
• Strong problem-solving and decision-making skills in a fast-paced environment.
• Ability to motivate and develop team members while maintaining high service standards.
• Demonstrates professionalism, flexibility, and strong guest service skills.
• Proficient in Microsoft Office and banquet management or POS systems preferred.

• High school diploma or equivalent preferred.
• Associate's degree or coursework in Hospitality Management, Event Planning, or a related field preferred.
• Minimum of 3 years of experience in banquet or catering service required.
• At least 1 year of experience in a lead, supervisory, or captain role within banquet operations.
• Strong knowledge of banquet service standards, room setups, and event execution procedures.
• Experience interpreting and executing banquet event orders (BEOs) and coordinating with kitchen and service staff.
• Prior experience in a hotel, resort, casino, or high-volume event venue strongly preferred.

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication
  
  Skills:
  
  Must be able to communicate clearly, effectively, and professionally with banquet staff, culinary teams, management, and guests; responsible for relaying service…