Reservations Manager

NEW RESTAURANT OPENING!!

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.

In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.

At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.

As a Hawksmoor Reservations
Manager
, you lead the department with a focus on guest experience, people, process, and performance. You ensure Hawksmoor standards are consistently delivered, the team is supported and developed, and the reservations function operates efficiently while working seamlessly with the wider restaurant. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.

• Rolemodelexceptional hospitality, consistently delivering and elevating Hawksmoor service standards.

• Deliver warm,professionalcommunicationacrosstelephone,email,andin‑personinteractionsinlinen
  
  Hawksmoortoneandstyle.

• Manage Open Table reservations ,blocking,andreportingwithaccuracy,includingexpertavailabilityplanning.

• Welcomeandcheckin Guestswithgenuinehospitality,ensuringsmoothtableflowandcoatroommanagement.

• Confidentlyleadthedoorduringpeakshifts,settingslatstandardforserviceandorganization.

• Maintainclearcommunicationwiththekitchen,bar,andfloorteamsregardingguestneedsandpreferences.

• Embed“Journeyto Regular”principlesintodailyoperationsandteambehaviors.

• Monitor Sentiment Searchinsightsand CSIperformance,guidingtheteamtopcontinuouslyimprove.

• Demonstratestrongmenuknowledge,confidently guiding
  
  Guestsandmakingrecommendations.

• Handleguestfeedbackandcomplaintswithempathy,urgency,and professionalism,ensuringtimelyfollow‑up.

• Ensureaccurateanddetailsguestnotesareconsistentlymaintained,includingVIPsandspecialrequest.

• Esteem body Hawksmoorvalueswithprofessionalism,posivity,and integrity.

• Developfutureleadersbymentoring Team Membersandpreparingsuccessors .

• Oversee recruitment,headcount planning,andstructuredonboarding.

• Lead,coach,andinspirebothmanagementandhourly
  
  TeamMemberstodeliverexceptionalperformance.

• Deliverengagingandeffectivebriefingsthatalignwiththereservationsteamandwiderrestaurant.

• Fosterapositive,inclusiveenvironmentwhteaminputisvaluedandmoraleisstrong.

• Adheretoallallergyawareness,cleanliness,andfoodsafetyprocedures.

• Completeallrequiredtrainingandconsistentlyupholdhygienestandards.

• Followopeningandclosingproceduresandconfidentlyguideothersinmaintainingstandards.

• Managetimeandprioritieseffectivelyinlinewithbusinessandteamneeds.

• Manageschedulingandmonitorlaborperformanceswift Meet Business Needsand Financial Targets .

• Drivedemandandoptimizethereservationsbook,identifyingopportunitiestomaximizecoverandrevenues.

• Demonstratestrongunderstandingofdemandconversionanditsimpactonthebusinessperformance.

• Trainandguidetheteamoncomps,promotions,andtheirfinancialimplications.

• Utilizefinancialreportingtoolstomonitorperformanceandinformdecision‑making.

• Recognizehowoperationaldecisionsanderrorsimpactbothguestexperienceandoverallbusinessperformance.

• Workcollaborativelywithalldepartments toensuresmoothandefficientrestaurantoperations.

• Enforceabsenceandlatenesspoliciesconsistentlyandfairly.

• Champion Diversity, Equity, Inclusion, and Belonging within the restaurant.

• Use inclusive and respectful language while treating Guests and Team Members with empathy.

• Foster an environment, addressing inappropriate behaviors or discrimination proactively.

• Be knowledgeable about Hawksmoor’s charity partne rships and sustainability goals and actively support these initiatives

• Understand ingredient sourcing and the significance of Hawksmoor being aB Corporation, including the commitment to responsible and sustainable practices

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