Calabra Host

Essential Job Duties and Responsibilities

• Guest Greeting & Reception:
• Greet guests with a friendly, professional demeanor as they arrive at the restaurant, ensuring they feel welcomed and valued.
• Maintain a positive and helpful attitude, providing guests with information about the restaurant’s menu, specials, and wait times.
• Escort guests to their designated tables,assist with seating arrangements, and ensure that they are comfortable.
• Establish rapport with guests by remembering their preferences and special requests to enhance their dining experience.
• Manage restaurant reservations through phone, email, or reservation system, ensuring accuracy in booking details (e.g., guest count, special requests).
• Maintain and update the waitlist, notifying guests promptly when their table is ready.
• Monitor dining room flow, balancing the seating arrangements and ensuringtimelyseating of guests, especially during peak hours.
• Coordination & Communication:
• Coordinate with the front-of-house and kitchen teams to ensure smooth guest transitions, seating, andtimelyservice.
• Communicate with the server team to ensure that they are informed of guest preferences, special requests, or any dietary restrictions.
• Assistin managing guest flow during peak dining times to prevent bottlenecks and ensure that all guests are seatedin a timely manner.
• Answer phone calls and address guest inquiriesregardingmenu items, wait times,special events, and restaurant policies.
• Guest Experience & Problem Resolution:
• Monitor the dining area to ensure guests are enjoying their experience, and proactively address any guest concerns or needs.
• Handle guest complaints or issues with professionalism, escalating to management if necessary, and ensuring the issue is resolved swiftly and satisfactorily.
• Maintain a calm and composed demeanor, even during busy or high-pressure periods, ensuring a positive environment for both guests and staff.
• Team Support:
• Work closely with the server, bartender, and management teams to ensure smooth operations and guest satisfaction.
• Assistin the training of new hosts, sharing best practices for guest service and operations.
• Provide support during busy times by helping to answer phones,assist with coat checks, or help guests withadditionalrequests.

• High school diploma or equivalent required.
• Previous experience in a customer service or hospitality role, particularly in a restaurant, is preferred.
• Familiarity with reservation systems, phone etiquette, and customer service standards.
• Experience handling guest inquiries, managing waitlists, and working in a high-volume environment is a plus.

• Excellent communication and interpersonal skills, with the ability to engage with guests and team members in a friendly and professional manner.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Ability tomaintaincomposure and professionalism during busy dining hours andhigh-stress situations.
• Proficient in handling guest reservations, managing waitlists, and using reservation software or systems.

• Ability to stand, walk, and move throughout the restaurant for extended periods.
• Ability to lift and carry items such as menus, supplies, or occasionally heavier items like seating materials.
• Ability to work in a fast-paced, high-energy environment with frequent interaction with guests.

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer,we’recommitted to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession
-it’san opportunity to care for others and make lives better. Guided by the Pillars of Proper , we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ).

We believe our people are our…