Asbury Inn & Suites Night Auditor

Job Details

Job Location:

Kentucky Campus - Wilmore, KY 40390

Position Type:
Variable Hours Employee

Shifts:

Night shift (11:00 pm - 7:00 am), one to two shifts per week during the semester (8-16 hours/week), extra when there are no classes. Must work holidays on a rotational basis.

Preference will be given to current Asbury Seminary students filling this position.

Serve as a liaison between Asbury Inn & Suites and our guests in the areas of reservations, hospitality, and shuttle services. Reconcile cash drawer, computer, and credit card machine while performing the daily night audit. This position requires a high level of understanding of the customer service industry. Welcome guests, anticipate guest needs, and administer front desk functions.

• Process the daily night audit
  • Run reports from the computer and credit card machine.
  • Reconcile cash drawer, computer reports, and credit card reports.
  • Process the daily transmittal (deposit).
  • Account for the cash drawer.
• Assist with the daily operations of Asbury Inn & Suites:
  • Represent Asbury Seminary in welcoming guests, alumni, prospective students, and Seminary officials by creating an atmosphere of hospitality.
  • Answer the phone and make, delete, or edit reservations in the computer system. Direct calls as necessary and take messages for guests.
  • Perform check‑in/check‑out procedures: enter data, collect payments, hand out keys, etc.
  • Respond to and problem‑solve guest concerns that arise during the shift.
  • Answer guest questions regarding ATS and the community; provide directions to/from the Seminary and places in the area.
  • Handle emergency situations by contacting the appropriate personnel.
  • Perform minor cleaning duties.
  • Process airport shuttles to and from Asbury Inn & Suites.
  • Provide security for Asbury Inn lobbies and hallways.
  • Serve as the Seminary switchboard.
  • Set up breakfast and restock food and supplies.

• Attend monthly mandatory staff meetings.
• Work on holidays and Seminary breaks as assigned.
• Become an Asbury Seminary approved driver and operate airport shuttle transportation if necessary.
• Adhere to Asbury Inn policies & dress code.
• Responsible for knowing proper emergency procedures.
• Responsible for knowing area attractions and services.
• Responsible for knowing Asbury Inn & Suites services & amenities.

• Excellent interpersonal communication skills to interact with the public, including the ability to read, write, speak, and understand English well.
• Strong attention to detail.
• Ability to perform basic mathematical calculations and cash drawer procedures, including bank reconciliation and basic bookkeeping procedures.
• Ability to demonstrate a presence of hospitality and professionalism as needed to represent ATS to the general public.
• Self‑motivation and a willingness to go above and beyond minimum expectations to ensure guests experience quality customer service.
• Problem‑solving skills and the ability to make appropriate decisions/recommendations.
• Ability to maintain strict confidences and comply with policies, and to communicate policies with clear boundaries when dealing with the public.
• Skill in operating a computer and the ability to learn a new computer software program (innRoad) with training.
• Valid driver's license and good driving record.
• Have or be able to obtain a Food Handler's Certification.