Guest Service Agent

Herschend isseekingawelcoming and engaging Guest Service Agent tohelp build a unique guest experienceforour newest hospitality venture,
Dolly Parton’sSong Teller
Hotel, locatedin the heart of Downtown Nashville.

The ideal candidate leads withheart for hospitality andhasan exceptional talent for orchestratingseamlessguest experiences.

Withequalpartsintegrity, creativity and operational expertise, thisteam memberwillensure

SongTellerdeliversservicethat’sas genuine and memorable as Dolly herself.

Inspired by Dolly Parton's epic career and trailblazing spirit,
Song Teller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Guest Service Agentpositionoffers an extraordinary opportunitytopropelthearrivalexperienceexcellenceand hospitality identity for Dolly Parton’sSong Teller Hotel featuring
245rooms,twoF&BEntertainmentvenues, amarket,and Dolly Parton’s Museum.

Personalizingallaspects ofthehotelswelcomemoment, ensuring every touchpoint from arrival to farewell, reflects the seamless, authentic, andmemorableexperienceguests expect ofSong Teller Hotel .This role will be highly rewarding for avisionary, hands-onand guest-focused

Hostwith ademonstrated history of building strongrelationshipsandoperatingwith excellencewhiledrivingtimeless and unforgettable guest experiences.

Song Teller Hotel Nashville is more than just a place to rest yourhead,it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor
-it's an experience as unforgettable as the entertainer herself.
Song Teller
Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself!

• Deliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personality.
• Receive all guestswho enter the hotel and coordinate reservations for all outlets when necessary.
• Manage check-in and check-out processes efficiently while creating a personalized, story-worthy guest experience.
• Ensure that all guest interactions, including check-in, check-out, and service requests, are executed in a timely manner,with professionalism andin accordance withbrand standards.
• Coordinate closely with Housekeeping and Engineering to ensure room readiness and maintenance issues are addressed promptly.
• Anticipate guest needs and provide proactive, thoughtful service that exceeds expectations
• Serve as a local expert and storyteller, sharing recommendations on Nashville, music, culture, and unique hotel experiences
• Handle guest requests, concerns, and special accommodations with grace, empathy, and swift resolution
• Respond to guest concerns or complaints ina timelyand empathetic manner, ensuring service recovery steps are followed.
• Review daily arrival, departure, and VIP reports to ensure proper planning and execution of personalized service.
• Accurately process payments, reservations, and guest profiles using the property management system.
• Uphold luxury service standards and brand voice, ensuring every interaction feels personal—not transactional.
• Protect guest privacy and ensure safety, security, and confidentiality at all times
• Manage high-volume periods with poise, efficiency, and positivity
• Support special events, VIP arrivals, and curated guest moments that reflect the spirit of music, creativity, and connection.
• Maintain a clean, organized, and visually inviting front desk and…