Bowling Center Desk Attendant

Treasure Island Resort & Casino
Welch, MN 55089, USA

SUMMARY: Provide friendly, prompt, courteous service to bowling center guests. Responsible for a high level of guest service as described in your departments guest service standards.

• Interact with guests to ensure they have a positive and memorable experience
• Reserve and assign bowling lanes and shoes to guests and collect fees
• Inspect lanes to ensure bowling equipment is available
• Collect all Credit Card Receipts
• Notify Supervisor of guests misuse of lanes and equipment
• Fix minor pinsetter problems and contact Maintenance for complex issues
• Maintain a neat, organized, and safe work area

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience

Preferred:

• 1 year guest service experience
• 1 year cash handling experience

Skills

Required:

• Accurate and detail-oriented
• Excellent verbal and interpersonal communication skills

Preferred:

• Computer experience (Word, Excel and Outlook)

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to speak in a clear, concise and pleasant voice
• Ability to enthusiastically and professionally sell and / or up-sell amenities
• Ability to answer a multi-line phone system in a professional and courteous manner

• Treasure Island guest service training
• TIPS training and certification
• Any position-related training as determined by manager

• Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds routinely
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

• Bowling Center Complex including flashing lights and frequent loud noises;
  May require going onto the Gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.