Luxury Guest Experience Spa Concierge

Luxury Guest Experience Spa Concierge

Full-Time | $17–$18/hour + Commission + Quarterly Bonus Opportunities

Our client is seeking exceptional individuals to join our Spa Concierge team.

For more than 16 years, this client has created elevated, personalized spa experiences centered around exceptional service, organic wellness and genuine care. Our Spa Concierges are at the heart of making those experiences possible.

Our guests come to us to relax. Our team creates the experience that allows them to do it.

While our spas are peaceful and tranquil for our guests, the work happening behind the scenes is active, detailed and often fast-paced. This is not a traditional receptionist position. Our Spa Concierges are an integral part of both the guest experience and the day-to-day operation of the spa.

If you genuinely enjoy taking care of people, thrive when you’re busy, take initiative and love being part of a strong team, this may be an exceptional fit for you.

• Genuinely enjoy being busy and engaged throughout your shift
• Embody professionalism, confidence and poise in every interaction, reflecting the elevated standards of our brand
• Are warm, gracious and naturally comfortable interacting with people
• Take pride in providing exceptional hospitality and creating memorable guest experiences
• Have a strong sense of personal accountability and take ownership of your responsibilities, decisions and performance
• Hold yourself to a high standard without needing constant direction or oversight
• Follow through on commitments and can be counted on by your team
• Can confidently manage several priorities at once without becoming overwhelmed
• Notice what needs to be done and take initiative without waiting to be asked
• Have exceptional attention to detail and care about doing things correctly
• Are receptive to feedback and view it as an opportunity to learn and grow
• Remain calm, sophisticated and professional when things become busy or challenging
• Enjoy learning about products and services and making thoughtful recommendations to each guest
• Are comfortable working toward individual and team sales goals
• Enjoy being part of a collaborative environment where everyone contributes
• Are looking for a workplace where you can grow, contribute and become an important part of the team

Previous spa experience is preferred but not required. We provide in depth training on our services, products and guest experience standards.

While previous spa experience is preferable, we place even greater value on the qualities you bring to the role: a positive mindset, strong work ethic, personal accountability, genuine warmth, initiative, reliability, and a commitment to creating an exceptional experience for both our guests and your team.

Candidates with backgrounds in hospitality, restaurants, hotels, luxury retail, salons, fitness studios, medical or dental offices, customer service and sales may be well suited for this position.

A Luxury Guest Experience Spa Concierge is much more than someone working behind a front desk.

Our Concierges are responsible for helping create a seamless experience from the moment a guest contacts us through the completion of their visit.

During a typical shift, you may be welcoming an arriving guest, checking another guest out, answering the telephone, helping someone select the right service, coordinating schedules with service providers, preparing a bath or infrared sauna experience, escorting guests throughout the spa, assisting with laundry, and ensuring the spa remains immaculately clean, organized and beautifully presented throughout the day. Maintaining our environment is a shared team responsibility and includes the care and upkeep of guest areas, restrooms, back-of-house spaces, as well as assigned cleaning and closing duties.

There will be times when several of these things happen at once.

For the right person, that’s part of what makes this position rewarding.

Our guests experience a calm, beautifully orchestrated environment because our team is actively working behind the scenes to create it. This is a hands‑on position for someone who enjoys staying…