Reservations Sales Specialist

• Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests
• Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
• Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders
• Manage chat communication platforms, responding to guest inquiries in a timely and professional manner
• Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards
• Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
• Support cross-functional teams such as Group Reservations and Guest Recognition as needed
• Assist with PBX call handling, including routing, messaging, and guest communication
• Manage and respond to internal service requests (HOTSOS) and coordinate with operational departments
• Maintain accurate records and data within reservation and property systems
• Support emergency communication protocols and respond to incidents in accordance with hotel procedures
• Collaborate across the shared-services cluster to ensure consistency and operational efficiency

• Fluency in English (reading, writing, and speaking)
• 3+ years of experience in luxury hotel sales, reservations, or operations preferred
• Proven ability to drive sales conversions and maximize revenue opportunities
• Strong analytical, organizational, and multitasking skills
• Excellent interpersonal and communication skills
• Ability to prioritize tasks and follow up with a strong sense of urgency
• Strong computer proficiency, including Microsoft Office and Opera PMS
• Ability to learn and navigate multiple systems and platforms
• Strong attention to detail and accuracy
• Ability to adapt in a fast-paced, dynamic environment
• Collaborative mindset with the ability to support a shared-services model
• Candidates must have valid authorization to work in the United States at the time of application.

Demonstrates expertise in luxury hotel reservations and operations, with a strong focus on maximizing revenue opportunities and providing exceptional guest service. Proficient in managing multiple communication channels and maintaining accurate records within property management systems.

• Luxury Hotel Sales Experience
• Revenue Maximization
• Microsoft Office Proficiency
• Opera PMS Knowledge
• Fluency in English

• Reservation Management
• Sales Conversion
• Data Accuracy
• Pre-Arrival Processes
• Multitasking

• Interpersonal Skills
• Organizational Skills
• Communication Skills
• Attention to Detail
• Adaptability

• Luxury Hotel Operations
• Guest Service
• Cross-Functional Collaboration
• Emergency Communication Protocols
• Shared-Services Model

• Opera PMS
• Microsoft Office
• HOTSOS