Rooms Controller

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

The Rooms Controller plays a key role in coordinating room assignments and Front Office operations to ensure a seamless, personalized guest experience. This position assigns accommodations based on guest preferences, requests, reservations, and operational requirements while closely monitoring arrivals, departures, room status, and inventory.

• Manage room assignments for individual and group arrivals, utilizing guest preferences, special requests, room categories, packages, and rates
• Coordinate group rooming lists, show rooms, hospitality rooms, VIP accommodations, and special room requirements
• Complete regular assignments up to 30 days in advance and peak-season assignments up to 90 days in advance for management review
• Monitor arrivals, departures, and room status throughout the day, ensuring rooms are appropriately assigned, ready, and prioritized according to guest needs and operational demands
• Communicate guest preferences using Opera and Alice, ensuring relevant information is shared with appropriate departments, such as Housekeeping
• Partner with Housekeeping and Facilities on room readiness, room moves, the “Perfect Room” program, and other initiatives designed to improve room quality and reduce room changes
• Support Front Office and Porte Cochere operations, including arrivals, departures, luggage coordination, check-ins, check-outs, guest registration, and immediate guest assistance as required
• Support upselling opportunities to assist in improving departmental revenue and providing operational reporting
• Support guest service and recovery by addressing inquiries and concerns promptly, resolving issues where possible, and escalating matters appropriately
• Maintain effective communication, including email management, daily checklist completion, and shift handovers
• Maintain accurate billing and financial controls, including guest folios, credit authorization, cash and credit card reconciliation, and other required financial transactions
• Perform additional responsibilities as assigned by the Assistant Manager, Front Office or other members of management

• Previous experience in Front Office, Reservations, or a similar role within a luxury hotel or resort
• Proficient in Microsoft Office, Opera, Alice, and other hospitality applications
• Strong problem-solving, decision-making, and guest-service skills
• Exceptional organizational skills, with a high attention to detail
• Highly proactive, service-oriented, and responsive, with a strong sense of urgency and ownership
• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer…