Food and Beverage Supervisor- Room & Tree

Food and Beverage Supervisor
- Living Room & Tree of Life

Full Time Miami Beach, FL, US

The FAENA Movement is one of culture, art, and community. The FAENA Culture is steeped in the warmth and traditions of the South, combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality through the collaboration of ideas, creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are immersed in the FAENA Culture.

THE LIVING ROOM & TREE OF LIFE

The Living Room is the heart of Faena Miami Beach’s social experience, a sophisticated and vibrant gathering place where guests come together to enjoy handcrafted cocktails, culinary offerings, live entertainment, music, and the distinctive energy of Faena. Designed to feel both intimate and theatrical, The Living Room transitions throughout the day and evening into a dynamic destination that embodies Faena’s commitment to art, culture, entertainment, and exceptional hospitality.

Tree of Life is Faena’s iconic outdoor gathering space, located just steps from the ocean and centered around the hotel’s signature Tree of Life. The venue offers a relaxed yet elevated open-air experience where guests can enjoy food and beverage offerings, entertainment, special programming, and other curated experiences. As an outdoor extension of Faena’s social and entertainment environment, Tree of Life requires attentive floor oversight, adaptability, and close coordination across departments to ensure a seamless and engaging guest experience.

Together, The Living Room and Tree of Life represent important social and entertainment destinations within Faena Hotel Miami Beach, requiring a high level of presence, attention to detail, and personalized service.

JOB OVERVIEW

The Food and Beverage Supervisor for The Living Room & Tree of Life is responsible for supporting the successful day-to-day operation of The Living Room and Tree of Life, with a primary focus on floor supervision, guest experience, service execution, and team member performance.

Working closely with the Director of Nightlife and other Food & Beverage leadership, the Floor Supervisor provides visible, hands-on leadership during assigned shifts, ensuring that service is executed in accordance with Faena standards and that the venues remain organized, welcoming, and operationally prepared.

This position servers as a key point of contact on the floor for team members and guests, proactively identifying service needs, resolving concerns, coordinating with supporting departments, and ensuring that the guest experience reflects the distinctive culture and hospitality of Faena.

DUTIES AND RESPONSIBILITIES

• Maintain a highly visible and active presence on the floor throughout assigned shifts, providing hands-on leadership and support to team members and engaging with guests.
• Supervise the daily floor operations of The Living Room and Tree of Life during assigned shifts, ensuring consistent execution of Faena service standards.
• Support the Director of Nightlife and Food & Beverage leadership in the overall operation and performance of the venues.
• Lead pre-shift meetings as assigned to communicate reservations, VIPs, special occasions, entertainment, events, operational updates, service expectations, and other relevant information.
• Ensure team members are properly positioned and prepared for service and assist with adjusting floor assignments and coverage based on business levels and operational needs.
• Provide direction, coaching, and real-time feedback to team members regarding service standards, performance, appearance, professionalism, and guest engagement.
• Promote a positive, respectful, and team-oriented work environment and ensure team members support one another throughout service.
• Develop and maintain positive working relationships with all hotel departments to facilitate seamless communication and collaboration.
• Coordinate with Culinary, Stewarding, Security, Engineering, Housekeeping, Entertainment, Reservations, and other departments as necessary to support venue operations and the guest experience.
• Regularly…