Front Office Manager - Hilton - Harrisburg, PA

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full time administration hilton harrisburg, harrisburg, pa, us

salary: $60,000.00 annually

hotel equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable front office manager for the hilton harrisburg in harrisburg, pa.

oversee all front office operations to ensure guest satisfaction, profitability, control costs and quality standards.

the position requires performing the following essential job functions,with or without reasonable accommodation.

• maintains all standard of guest service.
• manage and motivate all front office personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide the very best in guest satisfaction.
• receive and resolve all departmental guest complaints in a timely manner and within the guidelines of the company.
• check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports (including rate and availability calendar).
• implement and monitor all corporate marketing programs to include hhonors, etc.
• is manager on duty in rotation with guest service managers.

• regular attendance in conformance with the standards is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees are required to work varying schedules to reflect the business needs of the hotel.
• upon employment, all employees required to fully comply with the conduct and safety, rules, regulations, policies and procedures according to the employee handbook. Employees who violate these rules will be subject to disciplinary action, up to and including termination of employment.
• perform room inspections, which require bending stooping, reaching overhead and moving throughout guest floors.
• assists in check in/check out of guests or any related guest service activity.
• perform other duties as requested. For example, special requests from guests.
• all employees must maintain a neat, clean and well-groomed appearance.

• must have considerable knowledge of computer systems for registration, reservations and backup systems.
• must have above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• ability to read, write, speak and understand the english language to communicate with guests and employees.
• thorough organization and supervisory skills proficient in accomplishing a task.
• ability to develop subordinates to enhance advancement in the hotel and the company.
• must have the ability to analyze complex statistical date and make judgments accordingly.
• ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• ability to multi-task.
• must have strong customer service skills.
• ability to use a hand-held computer device.
• additi…