Night Auditor Front Office Host | Part Time

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

US - AZ - Phoenix

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Position Summary

The Overnight Front Office Host is responsible for delivering exceptional guest service during overnight hours while ensuring the safety, security, and smooth operation of the hotel. This role combines front desk guest service responsibilities with night audit functions, balancing daily hotel transactions and preparing reports for the next business day.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Key Responsibilities

• Welcome guests and provide efficient check-in and check-out services.
• Process guest registrations, room assignments, and payment transactions.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Communicate hotel services, amenities, promotions, and local area information.
• Complete nightly audit procedures and reconcile daily financial transactions.
• Prepare and distribute required overnight reports.
• Maintain accurate guest records and reservation information.
• Report any unusual activity or safety concerns.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Handle phone calls, reservations, and internal communications during overnight hours.
• Ensure the front desk and lobby areas remain organized and presentable.
• Provide exceptional service that enhances the overall guest experience.

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values:
Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Previous hotel front desk, guest services, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn hotel operating systems.
• Ability to accurately handle cash, credit card transactions, and financial reconciliation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and guest recovery skills.
• Must be dependable, professional, and able to maintain confidentiality.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.
• Flexible schedule with the ability to work overnight shifts, weekends, holidays, and peak business periods.

Our family is always growing. Want to be in the know?