Snowsports School Associate Guest Services - Seasonal

Snow sports School Associate Guest Services - Seasonal (16-17)

#8615

Seasonal

WHAT WE ARE LOOKING FOR:

The ideal Snow sports School Guest Services Associate Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skill s, be detail oriented and foster the Bear Creek culture by focusing on our guests.

This position will be an important member of the Snow sports School Guest Services team, scheduling lessons, assigning instructors appropriately and ensuring that the lesson schedules work smoothly. As the first person from the department that the guest will interact with, they set the standard for guest service expectations meeting our high s tandards of se rvice.

WHAT WE EXPECT FROM YOU:

• Understand and sell Snow sports products
• Answer phones and provide concise and accurate information
• Receive and process lesson reservations
• Assist with school information/communication processes
• Report for scheduled shift in a timely manner and prepared to work
• Provide exceptional guest service in a friendly, helpful manner
• Develop an accurate understanding of all Snowsport School products and objectives
• Facilitate daily operations through communication and cooperation with the Snow sports School Director and
• Give knowledgeable, friendly, prompt service
• Increase the number of guest compliments

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to the Director/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to the Director/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by the Director/Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

QUALIFICATIONS:

• Must be at least 16 years of age
• Previous guest service experience preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE &

SKILLS:

• Basic computer/word/excel knowledge.
• Basic skiing and snowboarding knowledge a plus
• Ability to learn use of point-of-sale system

PHYSICAL DEMANDS &

ENVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will :
  The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Climbing Ramps/Stairs :
  Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).
  
  Note:
  
  Stairs involved in commute/getting into a building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally :
  Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching :
  Bending body downward and forward by bending legs and spine.
• Far Visual Acuity :
  Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Fine Manipulation:
  Picking, pinching, or otherwise working primarily with…