Hotel Manager

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms, including 50 suites, alongside 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British cuisine and Afternoon Tea at The Montagu Kitchen, together with expertly crafted cocktails at the stylish Churchill Bar & Terrace.

Our colleagues work in a vibrant hospitality environment, welcoming international business and leisure travellers to one of London's most sought-after neighbourhoods .

As Hotel Manager, you will be the operational heartbeat of Hyatt Regency London – The Churchill. Leading a large and diverse team, you will create an environment where colleagues thrive, guests feel genuinely cared for and operational excellence is delivered every day.

This is a highly visible leadership role where your influence will be felt across every guest journey and colleague experience. You will foster a culture of care, accountability and operational excellence, ensuring our teams consistently deliver memorable experiences while supporting the hotel's commercial success.

With a strong background in operations (Rooms or Food & Beverage), you will combine operational expertise with commercial acumen, ensuring every stage of the guest journey reflects Hyatt's high standards of service and care. As Hyatt continues to grow globally, this role offers the opportunity to lead a complex London hotel while developing the experience, visibility and breadth to support future career progression across Hyatt.

• Lead the day to day operation of the hotel, ensuring consistently high standards across all operational departments.
• Reporting to and partnering closely with the Area Vice President/General Manager to deliver the hotel’s strategic priorities, commercial objectives and operational performance.
• Set the operational rhythm of the hotel, creating a culture where service standards, attention to detail and accountability are embedded in everyday ways of working.
• Inspire, coach and develop department leaders, building a confident, engaged and high performing leadership team.
• Identify and develop talent, supporting colleagues to grow their careers within Hyatt and creating a strong pipeline for future opportunities.
• Use guest feedback, colleague insight and performance data to continuously improve the operation and enhance the guest experience.
• Build strong relationships with guests, colleagues, owners and business partners, representing Hyatt Regency London – The Churchill with confidence and credibility.
• Promote collaboration across all hotel departments to deliver a connected and consistent guest experience.
• Balance innovation, operational efficiency, profitability and service excellence to support the continued success of the hotel.

You are an accomplished hotel leader with significant experience within an international five star hotel environment. You are currently a Hotel Manager, Director of Operations or hold a similar senior operational leadership position within a large, fast paced…