Guest Experience Lead - Resort Hospitality & Service
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-10
Listing for:
Herschend Family Entertainment Corporation
Full Time
position Listed on 2026-09-10
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Resort/Retreat, Hotel Management, Hospitality & Tourism
Job Description & How to Apply Below
Dollywood Parks & Resorts seeks a Guest Relations Manager to oversee guest experience, service delivery, and hospitality standards across the resort. The role supports senior resort leadership, acts as Manager on Duty, and ensures safety, staffing, and guest satisfaction are maintained.
The role requires leadership in guest relations, problem resolution, and continuous improvement to enhance guest value and repeat visitation at Dollywood.
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