Housekeeping Manager

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

The Housekeeping Manager leads all daily housekeeping operations at The Inn at Little Washington, a Forbes Five-Star, Michelin Two-Star, Relais & Châteaux property. This position has full ownership of guest room quality, public area presentation, team performance, departmental budget, labor management, and supply inventory across the entire property. The Housekeeping Manager directly supervises Housekeeping Supervisors, Housekeepers, Housemen, and House Attendants, and is accountable for building a team culture rooted in attention to detail, pride of ownership, and genuine hospitality.

Reporting to the Assistant General Manager, this role ensures that every guest room, public space, and building common area reflects the immaculate standards expected of a world-class luxury property.

• Guest room and public area inspection scores consistently meet or exceed Forbes Five-Star housekeeping standards
• Housekeeping labor costs remain within budgeted targets through effective scheduling, forecasting, and daily management
• Supply and linen inventory maintained at established PAR levels with zero service disruptions due to stockouts
• Staff retention and engagement within the housekeeping department meet or exceed property-wide benchmarks

• Inspect guest rooms, public areas, building common spaces, and back-of-house areas daily to ensure they meet Forbes Five-Star presentation and cleanliness standards
• Establish and enforce detailed cleaning protocols, checklists, and quality benchmarks for all room types and public areas
• Ensure all guest room special requests, VIP preparations, and turndown service are completed accurately and on time
• Coordinate with the Front Office on daily arrivals, departures, VIP guests, room moves, and any maintenance-related room blocks
• Communicate maintenance issues, fixture damage, and items requiring repair to the Facilities team promptly, tracking resolution through completion
• Conduct regular deep-cleaning projects and seasonal refresh initiatives to maintain the property at the highest standard

• Directly supervise the full housekeeping team, including Housekeeping Supervisors, Housekeepers, Housemen, and House Attendants
• Lead the hiring, interviewing, onboarding, and training of all new housekeeping team members, ensuring they are prepared to deliver Five-Star service from day one
• Build and maintain a structured, ongoing training program covering cleaning techniques, Forbes standards, safety protocols, guest interaction expectations, and property knowledge
• Conduct annual performance evaluations for all housekeeping staff and initiate recommendations for wage adjustments, promotions, and corrective actions as needed
• Provide daily coaching, mentorship, and constructive feedback to develop team members and strengthen departmental performance
• Distribute daily checklists and project assignments to Housekeeping Supervisors, Housekeepers, Housemen, and House Attendants, and monitor completion throughout each shift
• Arrange and lead regular department meetings to communicate expectations, celebrate successes, address issues, and solicit feedback from the team
• Foster a team…