Housekeeping Manager Spanish Flex

Housekeeping Manager Exp Required Spanish a plus Flex schedule

Summary
The Housekeeping Manager supervises work activities of Housekeeping Supervisors, AM/PM associates and contract personnel to ensure clean, orderly and attractive rooms in the hotel. The Housekeeping Manager assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and takes corrective action.

• Inspect work for conformance to prescribed standards of cleanliness
• Investigate complaints regarding housekeeping service and equipment and takes corrective action
• Obtain list of rooms to be cleaned immediately and list of prospective check outs or discharges to ensure work assignments have been completed
• Inventory stock to ensure adequate supplies
• Recommend improvement of service and ensure more efficient operation
• Perform cleaning duties as needed
• Examine building to determine need for repairs or replacement of furniture or equipment and makes recommendations to Executive Housekeeper
• Establish standards and procedures for work of Housekeeping associates
• Advise Front Office Manager, Reception Agents and Guest Services Managers of rooms ready for occupancy
• Oversee hotel’s grounds and accommodations for presentation of efficient cleanliness, safety and security
• Address Guests’ complaints in a manner which results in superior guest service
• Communicate with other hotel departments regarding problems which need attention.
• Read Front Office communication logs on a daily basis
• Inspect public space and process work orders as needed
• Insure public space meets and exceeds customer expectations for the appearance of the hotel
• Coordinate housekeeping work with other departments;
  Front Office, Engineering, Banquets, etc.
• Respond quickly to guest requests in a timely, friendly and efficient manner (15 min max.) and follow-up to ensure guest satisfaction.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house
• Oversee Lost and Found after normal business hours
• Meet with Front Office team for Q rooms, room changes and other activities
• Walk all floors at end of shift ensuring ALL carts are put away, Housekeeping closets are locked and hallways are free of debris
• Report food trays to Room Service for pick up

The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Housekeeping Manager position:

• Must have the stamina to work at least 40 hours per week
• Must possess good organizational skills
• Professional in demeanor and presentation
• Ability to learn quickly
• Must be in good physical condition
• Must be a self-motivator – work with little supervision
• Must be able to work in a fast paced environment
• Positive attitude and outgoing personality is essential

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Project Management - Develops project plans;
  Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Must have strong computer skills to create and maintain housekeeping reports, inventory, etc.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
• Team Work - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group…