Assistant Bell Captain

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Full Time Palm Beach, FL, US

2 days ago Requisition

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

The Colony Palm Beach is an Equal Opportunity Employer and a Drug-Free Work Place

Job Overview:

Assist with training and supervising Bell Attendants, Door Persons and Valet Attendants ensuring that all procedures are performed to the hotel’s standards. Perform the daily responsibilities of these positions and assist where necessary to ensure optimum service to guests and visitors.

Essential Job Functions:

• Ensure that the Bell/Valet Desk is attended at all times; that all posting positions are maintained.
• Ensure that all guest's valet experiences are memorable, unique and as per the hotel's standards
• Document any late or absent employees.
• Assist with scheduling and coordinating staff breaks.
• Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc).
• Maintain complete knowledge of:
  • All hotel features/services, hours of operation.
  • All hotel restaurant food concepts, menu price range, dress code and ambiance.
  • All hotel room types, number/names, layout, appointments, amenities and locations.
  • Daily house count and expected arrivals/departures (particularly V.I.P.s).
  • Scheduled daily group activities, names and location of meeting/banquet rooms.
  • Local events, attractions, holiday schedules.
• Assist the Bell Captain with ensuring staff's knowledge of hotel’s services, features and amenities.
• In the Bell Captain’s absence, assign specific tasks as they arise to the staff according to the rotation sequence.
• Open doors and assist guests/visitors entering and leaving the property.
• Welcome and greet guests and visitors.
• Monitor and direct personal and vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
• Transport guests to and from local points in a company vehicle.
• Drive, park, and retrieve guest vehicles as they arrive and depart from the hotel.
• Transport guest luggage to and from guest rooms/villas.
• Assist guests with amenities, including but not limited to bikes, SUP boards, beach umbrellas and chairs, towels, beach set-up orders, etc.
• Assist the Bell Captain with overseeing and ensuring that all equipment and amenities are in a good condition.
• Ensure that company vehicles are in a clean and good condition.
• Escort guests to assigned rooms/villas.
• Assist with luggage storage and retrieval.
• Deliver amenities, mail, gift bags, ice or special request items to guest rooms in a timely manner.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Answer Bell Stand telephone within 3 minutes, using correct greeting and telephone etiquette.
• Document guest calls/requests for Bell Person assistance.
• Maintain security and accurate record of all guest room keys issued to Bell Staff.
• Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.
• Maintain security of vehicles and vehicle keys.
• Assist the Bell Captain with monitoring and ensuring that Bell/Valet Staff perform their…