Assistant Manager, Stewarding

## Assistant Manager, Stewarding Apply:
Hard Rock Casino Cincinnati:
Full time:
Posted Today:
R14004

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** Assistant Manager – Stewarding
** Overview:
** Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.
** Responsibilities:
*** Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
* Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
* Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
* Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
* Recommends adjustments to departmental procedures to more effectively service the guest.
* Resolves problem situations to ensure total guest satisfaction.
* Prepares daily reports and promotes effective communication both internally and with other departments.
* Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
* Resolve guest problems/requests to ensure total customer satisfaction.
* Attend and participate in meetings, completing follow-up as assigned.
* Perform work regularly and predictably.
* Perform other duties as assigned.
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* Qualifications:

** This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.
** Additional Details:
*** Be flexible to work varying shifts and time schedules as needed.
* Communicate effectively with all levels of employees and guests.
* Review and comprehend all necessary documentation.
* Ability to use a typewriter, 10-key, computer, etc.
* Ability to review reports and observe activities subordinates.
* Present ideas and information in a clear manner.
* Perform well under pressure.