Spa Supervisor

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Full Time Nashville, TN, US

At The Joseph, we believe exceptional hospitality is found in the details—the thoughtful interactions, personalized experiences, and genuine care that leave a lasting impression. We are seeking an experienced and service-driven Spa Supervisor to join our Spa team and help deliver an elevated wellness experience reflective of our luxury standards.

Reporting directly to the Spa Director
, the Spa Supervisor is a hands‑on leadership position responsible for supporting the daily operation of the Spa while serving as a resource and role model for the Spa team. This position combines supervisory responsibilities with direct guest interaction, with approximately 70% of the role dedicated to Spa Concierge responsibilities
.

As Spa Supervisor, you will:

• Support the Spa Director with the overall day-to-day operation of the Spa.
• Lead by example in delivering warm, personalized, and anticipatory luxury service.
• Manage spa bookings, appointments, modifications, and guest requests.
• Answer incoming calls and provide knowledgeable, professional assistance regarding spa services, treatments, amenities, and availability.
• Utilize the Book4
  
  Time spa reservation platform to effectively manage appointments and guest information.
• Welcome guests and provide an exceptional experience throughout their Spa journey.
• Monitor guest satisfaction and assist with service recovery
  , resolving concerns thoughtfully, professionally, and with appropriate urgency.
• Support the Spa Concierge/front desk operation, including check‑in, check‑out, appointment coordination, and daily administrative needs.
• Assist with team scheduling to ensure appropriate coverage based on business and operational needs.
• Support inventory management, product organization, and assist with scheduling.
• Promote Spa retail products and services through genuine product knowledge and personalized recommendations.
• Help maintain Spa presentation, cleanliness, organization, and readiness according to luxury and Forbes service standards
  .
• Provide coaching, guidance, and operational support to Spa team members.
• Communicate effectively with Spa leadership and other hotel departments to ensure a seamless guest experience.
• Assist with opening and closing procedures and other daily Spa operational responsibilities as needed.

The ideal candidate will have:

• Previous Spa experience
  , preferably within a luxury hotel, resort, or high‑end spa environment.
• Previous supervisory or leadership experience
  .
• Experience with or strong working knowledge of Book4
  
  Time
  .
• Knowledge and understanding of Forbes Travel Guide service standards and luxury hospitality expectations.
• Experience with inventory management and retail operations
  .
• Previous experience creating or managing team schedules.
• Exceptional guest service and interpersonal skills.
• Strong verbal and written communication skills.
• Confidence handling guest concerns and service recovery situations.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• A collaborative leadership style and willingness to be hands‑on in daily operations.
• A genuine passion for hospitality, wellness, and creating memorable guest experiences.

This role is ideal for someone who enjoys being both a leader and an active part of the guest experience
. While the Spa Supervisor will support leadership, scheduling, inventory, retail, and operational responsibilities, approximately 70% of the position will involve Spa Concierge duties
, including managing appointments, answering phones, communicating with…