Service Manager Supper Club

We care about your career and are known for having the absolute best people in the industry. When you join us as a Service Manager, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Service Manager at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all Dorchester Collection hotels – stay once a year at each hotel! (Subject to availability and seniority terms)
• 50% off at bars and restaurants within all our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• As a Service Manager at The Beverly Hills Hotel, your compensation will be $85,000 - $95,000 annual salary range.

As a Service Manager, you will lead the exciting pre-opening and opening phases of our Food & Beverage restoration project, the first major transformation at the iconic Beverly Hills Hotel since 1940. This initiative includes overseeing a Supper Club & Bar aimed at setting new benchmarks in luxury dining and bar service. You will be instrumental in contributing up to $15 million to an already successful $40 million Food and Beverage operation.

A day in the life of our Service Managers demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that a Service Manager accomplishes would be lengthy, but the list below is essential to know.

• Our Service Managers are responsible for managing and overseeing daily F&B operations during the restaurant’s dinner service. This will include recognizing all in-House and notable guests, building and strengthening relationships with our guests and teams.
• In addition, Service Managers work hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.
• Sometimes our guests have special requests involving personal preferences, dietary needs and even special occasions. Most of these requests are fulfilled by our Service Managers.
• Provide leadership to inspire, motivate and empower staff in the restaurant and bar to deliver the ultimate guest experience.
• Develop and lead in the execution of a Restaurant & Bar operating and marketing strategy that is aligned with the hotel’s strategy and optimizes outlet performance; increases employee and guest loyalty and engagement and maximizes financial performance.
• Recruit, select, train, orient, evaluate, assign, schedule, coach, counsel and discipline Restaurant staff to ensure established cultural and service standards are met. Communicate job expectations; plan, monitor, appraise and review job contributions; plan and review compensation actions and enforce policies and procedures.
• Remain visible in the operation, provide recognition and handle complaints, concerns or special requests for guests, clients and group contacts.
• Meets restaurant financial objectives by preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls;…