Guest Service Representative

Guest Service Representative
About the Role

The Guest Service Representative (GSR) is the face of Hyatt Place Lexington, responsible for creating a welcoming, efficient, and memorable experience for every guest. This position combines front desk operations, guest engagement, problem‑solving, and light food‑and‑beverage support in alignment with Hyatt’s service philosophy of care and hospitality.

• Greet guests warmly and professionally upon arrival and departure

• Complete check‑in, check‑out, and reservation processes with accuracy and efficiency

• Provide clear, helpful information about hotel amenities, local attractions, and property services

• Handle guest inquiries, concerns, and requests with empathy, urgency, and accountability

• Process payments, verify identification, and maintain accurate records

• Monitor lobby and public areas to ensure a clean, welcoming environment

• Prepare and maintain Gallery Kitchen items (as applicable), including stocking, light food prep, and ensuring breakfast area cleanliness

• Assist with market sales, beverage service, and other guest‑facing amenities

• Coordinate with Housekeeping and Maintenance to ensure room readiness and resolve issues promptly

• Follow all safety, security, and brand standards

• Support teammates and contribute to a positive, guest‑focused work environment

• Strong customer service skills and a genuine passion for hospitality

• Professional communication skills, both in person and over the phone

• Ability to multitask in a fast‑paced environment

• Basic computer proficiency; experience with hotel systems is a plus

• Dependability, punctuality, and strong attention to detail

• Ability to stand for extended periods and lift up to 25 lbs

• Flexible availability, including weekends and holidays

• Competitive pay

• Hyatt travel discounts

• Supportive leadership and a team‑focused environment

• Opportunities for growth within the hotel and Hyatt brand

Guest Service Representatives are expected to maintain a polished, professional presence in the lobby, demonstrate proactive guest care, and collaborate closely with Housekeeping, Maintenance, and Management to ensure a seamless guest experience.