Host | Windsor Dining Room

Description JOB TITLE

Host | Windsor Dining Room

Being a host is the first line of defense and most important job in a restaurant. You will be our primary resource person for ensuring the guest is greeted warmly and professionally. The host is responsible for taking guests to the correct table and servers are fairly being seated. As host you will be taking dining reservations both via telephone and in person.

Restaurant Supervisor/ Restaurant Manager

• Answer all calls in a warm and professional manner
• Check reservation & guest information is correct within Opentable
• Review menus to ensure they are clean and presentable
• Make sure music is on
• Be knowledgeable of hotel activities as well as other F&B information

• Responsible for greeting guests, seating guests and using the Opentable program.
• Pull out guest's chairs when they are arriving
• Clear extra settings from table if not being used
• Assist guests with information & explaining whether its buffet or ala carte.
• Work to create a pleasant experience for the guests in all respects
• Assist in clearing & setting tables
• Assist in carrying dirty trays to the kitchen
• Responsible for guest take-out orders - can receive tips!

• Close out all Opentable reservations
• Make extra copies of menus if needed
• Take the trash out
• Windex glass in the dining rooms front doors
• Check out with a supervisor before leaving

Previous work experience in food service is recommended.

Maintaining accurate reser¬vation system, greeting and seating guest accordingly.

Must be able to work and be "on your feet" for long hours each day. Must be able to lift and carry trays ranging from one (1) to fifty (50) pounds in weight.

Schedule includes weekends and holidays and may include long hours on a daily basis. Work takes place primarily in the dining room, although other serving areas in the resort are sometimes used.

Spills or grease on walking surfaces; broken glassware or china; hot food, dishes or beverages.

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate.

Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Ability to problem-solve quickly when necessary (as during service hours). Good guest relations' skills. Good communication and organizational skills.

Ability to read, write and follow verbal or written instructions. Ability to speak and understand English.

Must genuinely enjoy working with the public and take pride in rendering fine service. Cheerfulness, a calm manner, flexibility and the ability to work in a team environment are essential.