Coordinator, Hotel Loyalty

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Temporary Associate US

Who we are:

At Preferred Travel Group, we champion the power of travel to inspire meaningful connections and enrich lives around the world. As a global family of brands and programs representing the finest independent hotels and resorts, we are united by a shared belief in authenticity, collaboration, and the value of independent spirit. Our culture reflects our ideology in action: people first, relationships at the center, and a commitment to creating lasting impact for our partners, our global community, and one another.

When you join Preferred, you become part of a purpose-driven organization where ideas are welcomed, growth is encouraged, and your work contributes to shaping the future of travel.

Why this role matters:

This temporary role provides short-term support for the I Prefer Hotel Rewards team during a maternity leave, helping maintain responsive service for hotel partners and continuity across key loyalty operations.

The Coordinator, Hotel Loyalty Support will manage day-to-day hotel inquiries, coordinate training and implementation follow-up, support partner follow up, and ensure open items are tracked, escalated, and resolved in alignment with Loyalty team priorities.

Success in this role is defined by responsive hotel support, organized training and implementation coordination, timely escalation of complex issues, and clear visibility into outstanding requests, next steps, and partner needs.

Temporary assignment: 40 hours per week for three months, with the possibility to extend an additional three months.

What you’ll deliver:

• Manage the Hotel Loyalty Inbox, respond to routine inquiries, and escalated complex issues.
• Coordinate cross-functional follow-up to ensure hotel needs are resolved.
• Training & Implementation Coordination
  • Coordinate hotel training logistics, materials, attendance, and follow-up.
  • Track implementation steps, timelines, open actions, and next steps.
• Tracking & Communication
  • Maintain clear status trackers for requests, training, and implementation activity.
  • Draft concise communications for hotel partners and internal teams.

What would make you stand out:

• Hospitality and loyalty experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and timelines simultaneously

Where you’ll thive:

• Demonstrate strong organization, attention to detail, and follow-through while managing multiple hotel requests, training activities, and implementation tasks simultaneously.
• Build positive relationships with hotel partners and internal teams by providing responsive support, clear communication, and timely updates.
• Work effectively in a fast-paced, service-oriented environment where priorities can shift and flexibility is essential.
• Take ownership of tracking open items, coordinating follow-up activities, and ensuring issues are resolved through collaboration and escalation when needed.
• Identify opportunities to improve processes, strengthen communication, and create a seamless experience for hotel partners participating in the loyalty program.

Disclaimer:

This description reflects the general nature and level of the role. It is not intended to be an exhaustive list of responsibilities or requirements.

25/hr - 29/hr, actual compensation within this range will be determined by multiple factors including candidate experience and expertise.