Front Office Agent + Bell Attendant Job Northern Kentucky USA,Hospitality / Hotel / Catering

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

As our hotel is open 24/7, 365 days a year, we expect our Front Office Agent + Bell Attendant to be flexible in working mornings, evenings, weekends and holidays.

Welcomes and registers Hotel guests, explaining the accommodations and establishing credit or method of payment

Checks guest out of the Hotel, preparing and explaining billing

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.

Works with guest’s pre-arrival and in-house to ascertain preferences and provide insightful recommendations

Conducts pre-arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in-person, phone, Zingle chat, and by email

Utilize a variety of software programs. Communicate with internal personnel and departments via radio, internal systems, and phones

Chat guests via messenger application and utilize Hyatt guest recognition program

Concierge system to track all requests and Opera to ensure proper billing

Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Savannah area and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.

Transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage.

Provides arriving guests with a hotel orientation.

Greets all guests passing through lobby and offers them assistance
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Maintains proper records of deliveries and pick-up
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
May perform errands for guests and the hotel that may require local travel off of the hotel property
All other duties as assigned by leadership

Qualifications

A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time.
Knowledge of Opera preferred.
One to two years’ experience working as a Front Desk Receptionist or within Front Office preferred.
Working knowledge of hotel operations.
Ability to multi-task on several items at once.

The Standard, Mexico City | Mexico City , DIF , MX

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