Housekeeping Supervisor - Hotel Katerina

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Regular Full Time CIC, Chico, CA, US

Salary Range: $22.00 To $25.00 Hourly

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you’re starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

The Housekeeping
Supervisor at one of Oxford’s boutique-style or luxury hotels plays a vital role in ensuring the cleanliness, presentation, and comfort of guest rooms and public spaces throughout the property. This position oversees the daily operations of the housekeeping team, supporting a smooth room turnover process and upholding Oxford Collection’s elevated standards for service and appearance. The Housekeeping Supervisor is responsible for conducting quality inspections, monitoring room readiness based on arrival and departure flow, and reinforcing proper cleaning techniques, safety procedures, and service behaviors.

This hands‑on leadership role works closely with the Front Desk and Maintenance teams. The Housekeeping Supervisor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high‑quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Oversee daily cleaning schedules, ensuring guest rooms and public areas meet Four-Diamond cleanliness standards
• Supervise laundry services, ensuring linens and towels meet luxury hospitality standards
• Ensure all guest areas are pristine, well‑stocked, and elegantly arranged
• Inspect public spaces and randomly selected rooms to ensure four‑Diamond cleanliness standards are met
• Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary
• Submit maintenance reports/requests to the Maintenance Department for any issues identified
• Assist in training new employees and providing continuous on‑the‑job training to ensure Four Diamond standards are implemented
• Assist with issuance of supplies to staff, and log items into the Lost & Found log and secure them in the proper area
• Coordinate with the front desk and maintenance teams to manage room readiness and VIP guest requests and verification of amenity placement
• Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
• Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to…