Front Desk Agent
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-20
Listing for:
The Birchwood
Full Time
position Listed on 2026-09-20
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Customer Service Rep, Guest Services
Job Description & How to Apply Below
Job Purpose:
Serves guests by completing registration; controlling room assignments.
Duties:- Welcomes guests by greeting them; answering questions; responding to requests
- Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
- Establishes credit by verifying credit cards or obtaining cash
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges; computing bill; obtaining payment
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
- Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
- Assists with housekeeping duties when the need arises
- Contributes to team effort by accomplishing related results as needed.
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Open availability a must including nights weekends and holidays, Weekends until 12
Midnight and some nights to 2AM, at least 3 years experience, A Background Check is required, Must Possess Valid Drivers License.
Health Insurance, 401K, Discounted Meals
Pay Rate:Dependent on experience, $16-17/hr
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