Assistant Housekeeping Director - Rooms Division

Assistant Housekeeping Director - Rooms Division

Job Category: HOTELS

Requisition Number: ASSIS
001744

• Posted :
  September 17, 2026
• Full-Time

Showing 1 location

Austin, TX 78701, USA

Situated in Downtown's Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city's best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients.

Wellness, design, and culture, seamlessly woven into every stay.

Job Summary:

The Assistant Housekeeping Director supports the Director of Housekeeping in managing the daily operations of the housekeeping department. This role ensures the highest standards of cleanliness and guest satisfaction throughout the hotel, including guest rooms, public areas, and back-of-house spaces. The Assistant Director of Housekeeping oversees the team of housekeepers, supervisors, and other staff, helping to manage departmental budgets, inventory, and training programs.

This position also plays a key role in coordinating with other departments to ensure seamless service delivery and to maintain operational efficiency.

• Team Supervision & Staff Development:
  • Supervise, train, and motivate housekeeping staff, including Housekeepers, Supervisors, and Housekeeping Attendants, ensuring that all team members perform their duties to the highest standard.
  • Assist in conducting regular performance reviews, providing feedback, and identifying opportunities for employee growth and development.
  • Ensure that housekeeping staff follow all company policies and procedures, including cleanliness standards, safety protocols, and customer service guidelines.
  • Assist with the recruitment and training of new staff, ensuring they are properly onboarded and understand job responsibilities.
• Daily Operations Management:
  • Oversee the daily operations of the housekeeping department, ensuring that rooms, public areas, and back-of-house areas are cleaned to the highest standards and ready for guest arrival.
  • Coordinate room cleaning schedules, ensuring timely completion of tasks while maintaining quality standards.
  • Conduct regular inspections of guest rooms and public spaces to ensure cleanliness, safety, and compliance with hotel standards.
  • Assist in the allocation of work assignments, ensuring that housekeeping tasks are distributed efficiently among the team based on occupancy levels and departmental needs.
• Guest Satisfaction & Quality Control:
  • Ensure that guest feedback regarding cleanliness is addressed promptly and effectively, maintaining high guest satisfaction levels.
  • Address and resolve guest complaints or issues related to housekeeping services, working closely with the Front Desk and Guest Services teams to ensure swift resolution.
  • Monitor guest satisfaction metrics related to cleanliness and housekeeping services, implementing corrective actions and improvements when necessary.
• Inventory & Supply Management:
  • Help manage housekeeping inventory, including linens, cleaning supplies, and guest amenities, ensuring adequate stock levels and proper storage.
  • Monitor and control the use of supplies to ensure cost-effective usage and minimize waste.
  • Coordinate with vendors and suppliers to order necessary housekeeping items, ensuring the timely delivery of quality products.
• Cost Control & Budgeting:
  • Assist in managing the housekeeping department’s budget, including controlling labor costs, supply expenses, and other operational costs.
  • Work with the Director of Housekeeping to identify cost-saving opportunities without compromising service quality or cleanliness standards.
  • Monitor departmental expenses, reviewing budgets, invoices, and purchase orders to ensure that expenditures are in line with the allocated budget.
• Health, Safety & Compliance:
  • Ensure the housekeeping team adheres to all safety guidelines, including the proper handling of cleaning chemicals, equipment, and personal protective equipment (PPE).
  • Ensure the department complies with all health and safety regulations and hotel policies related to cleanliness and sanitation.
  • Conduct regular safety training and maintain a safe working environment for all housekeeping staff.
  • Ensure proper documentation and reporting of any incidents,…