Director of Club Operations

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Full Time Senior Management Delray Beach, FL, US

About the Job

We are seeking an experienced, strategic, and member-focused Director of Club Operations to lead and oversee all club operations across The Seagate's private club portfolio, including Country Club, Beach Club, food and beverage outlets, recreational amenities, membership experiences, and club events.

This role serves as the senior operational leader responsible for ensuring exceptional service delivery, financial performance, operational consistency, and member satisfaction across all club venues. The Director of Club Operations will partner closely with Membership, Marketing, Culinary, Golf, Recreation, and Resort leadership teams to create innovative experiences that drive engagement, retention, and revenue growth while maintaining The Seagate's luxury standards.

The ideal candidate is a dynamic hospitality executive with a proven track record of leading complex operations, developing high‑performing teams, driving financial results, and cultivating strong member relationships within a luxury club, resort, or hospitality environment.

What You Do:

• Provide strategic leadership and operational oversight for all club operations, including Beach Club, Country Club, food and beverage venues, recreational amenities, membership experiences, events, and guest services.
• Lead and mentor department heads and operational leaders, fostering a culture of accountability, collaboration, engagement, and service excellence.
• Develop and execute operational strategies, business plans, annual budgets, capital plans, and revenue forecasts to support organizational goals.
• Partner with club, resort, and executive leadership to align operational priorities with the overall vision and growth strategy of the organization.
• Drive exceptional member and guest experiences by ensuring personalized service, consistent execution, and a strong culture of hospitality across all departments.
• Collaborate with Membership and Marketing teams to enhance member engagement, support retention initiatives, and develop innovative club programming and activations.
• Partner with Culinary and Food & Beverage leadership to elevate dining experiences, special events, catering programs, and outlet performance.
• Monitor operational performance metrics and financial results, implementing process improvements that enhance service, efficiency, profitability, and member satisfaction.
• Ensure all club facilities, amenities, and public spaces maintain the highest standards of appearance, cleanliness, functionality, and safety.
• Oversee labor management, scheduling strategies, productivity standards, and workforce planning across club operations.
• Support membership sales and retention efforts through operational excellence, relationship building, and active participation in member events and club activities.
• Build and maintain strong relationships with members, guests, ownership, stakeholders, and resort leadership.
• Lead regular operational meetings and conduct ongoing performance reviews to ensure accountability and alignment with organizational goals.
• Collaborate with Human Resources on recruitment, onboarding, performance management, employee relations, succession planning, and leadership development initiatives.
• Ensure compliance with all company policies, safety standards, OSHA regulations, and applicable local, state, and federal laws.
• Champion The Seagate's culture, values, and commitment to delivering unparalleled luxury hospitality experiences.
• Perform other duties as assigned.

What You Bring to the Table:

• 7+ years…