Training Manager

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Full-Time Miami, FL, US

Human Resources Training Manager

We are looking for an experienced Human Resources Training Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority.

It is the MICCO way.

In this role, you will lead both in-person and online training programs, champion employee engagement through recognition programs and team events, and keep our team members informed and connected through regular communications.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

• Must be able to communicate in English; bilingual is a plus
• Bachelor's degree or equivalent
• 3 to 5 years of casino, gaming, hotel, resort, or hospitality experience
• Must be able to obtain and maintain a Tribal Gaming License
• 2+ years of supervisory, management, or training experience
• Experience developing and delivering employee training programs, both in-person and online
• Experience using ADP (such as ADP Workforce Now and its learning tools) to build, assign, and track online training courses; experience with other Learning Management Systems (LMS) is a plus
• Ability to create engaging e-learning content, including presentations, videos, quizzes, and assessments
• Strong knowledge of onboarding, employee development, coaching, and performance improvement
• Experience planning and coordinating employee engagement programs and events, such as recognition programs, rallies, and holiday celebrations
• Strong written communication skills, with experience producing internal communications such as newsletters, announcements, and text/mobile messaging
• Knowledge of casino operations, guest service standards, and hospitality practices
• Familiarity with gaming regulations, compliance, AML/BSA, Title 31, and responsible gaming
• Strong presentation, communication, leadership, and organizational skills
• Proficiency in Microsoft Office; experience with design or newsletter tools (e.g., Canva) is a plus
• Ability to create training materials, SOPs, assessments, and job aids
• Ability to manage multiple projects, events, and deadlines simultaneously
• Ability to work effectively in a fast-paced, 24/7 casino/hospitality environment, including evenings, weekends, and holidays as needed to support training sessions and team member events
• Hospitality or training certifications preferred
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job-related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned, including event setup
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
• Must maintain a positive attitude…