Host​/Hotess

Description

Duprey Hospitality is a locally owned and operated hospitality management company located in Concord NH. With 6 franchised hotels and 2 great event spaces, we have a variety of opportunities.

We are currently hiring for an evening Host/Hostess for the Rooftop social at Arts Alley Downtown Concord. Check out all the fun we have to offer.

The Host/Hostess will serve as the first point of contact for our guests. As a key member of the front-of-house team, you will greet guests with a positive attitude, manage reservations and waitlists, and ensure smooth seating flow to enhance the overall dining experience.

• Greet and welcome guests promptly and courteously upon arrival
• Manage reservations and waitlists using the restaurant’s system (e.g., Open Table, Resy, etc.)
• Coordinate seating assignments with servers to balance table sections
• Escort guests to their tables and present menus
• Answer phone calls and respond to guest inquiries in a friendly, professional manner
• Maintain the cleanliness and organization of the host/hostess stand, entrance area, and lobby
• Assist with opening and closing duties, including setting up and organizing the front area
• Follow food safety and hygiene standards at all times
• Communicate effectively with servers, bussers, and kitchen staff
• Monitor guest satisfaction and alert management to any issues or special requests
• Support team members with light bussing or service duties during peak hours as needed
• Provide a positive and professional demeanor with guests and coworkers at all times
• Ability to work well with a diverse group of people

• Participate in ongoing education and training
• Attend team/department meetings
• Other duties as assigned

• Customer Service:
  Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
• Communication:
  Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
• Problem Solving:
  Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Quality:
  Work “product or service” is free of errors and exceeds customer expectations.

• Education or Experience - No high school diploma required; one month related hospitality experience and/or training.
• Language Skills
  - Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.
• Mathematical Skills
  - Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure (money, weight, volume, etc.).
• Reasoning Ability
  - Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.
• Valid Driver’s License – Must be able to travel to and from function sites. Must have a valid NH driver’s license and a favorable driving record to operate company vehicle.

• Non-slip shoes are recommended
• Ability to pass pre-employment drug test, background check and driver record check
• Requires significant walking, sitting and standing to a…