Banquet Captain

Location: Northern

## Banquet Captain Apply locations:
Salamanca, NYtime type:
Full time posted on:
Posted Yesterday job requisition :
JR104048

Great teams make the #Best8

Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.
The Banquet Captain is responsible for directing banquet servers in the proper set-up and execution of banquet and special events. The Banquet Captain also acts as a banquet server, providing the guest with an enjoyable, expertly served dining and beverage experience that exceeds their expectations. The position is required to perform the following duties: welcome greeter, cocktail server, hors d’oeuvre passer, reception bus person, buffet runner, front server, back server, exit usher.

In addition to the above mentioned duties, the Banquet Captain takes close direction from the Banquet Manager and Shift Managers to assist in a supervisory role on the floor for set up, service and breakdown of events. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
** 1.
Report to work on time, well-groomed in approved attire with badge on the upper left side of the uniform  2.
Review and have a thorough understanding of all function sheets to coordinate scheduled events.  3.
Assist with training of banquet staff.  Assist with floor plans for banquet events. Provide banquet staff with a copy of each function sheet to enable them to gain a thorough understanding of the client’s expectations prior to the event.
4.
Inspect each function room prior to scheduled event to check whether the room setup, menu and schedule of events conform to the function sheet.  5.
Greet client prior to the onset of the function and be present throughout its duration to assist in areas where needed. Prior to function starting, review with the Contact the details of event, such as timeline, guest count and menu.  Review and update with Chef on duty.  Periodically check with client to ensure satisfaction with the function and to respond to any additional request.  

6.
Continually direct and assist banquet staff during the entire event to ensure all details are carried out according to the client’s specifications and that service standards are met.  7.
In the event of the absence of the manager, prepare and present accurate function bill to the client at the completion of the event and collect payment.  8.
Maintain weekly inventory requisitions for all product and liquor.  9.
Complete monthly upkeep, maintenance and inventory of service equipment and work areas.  10.
Supervise clean up and breakdown of function after its completion, account for all equipment and supplies, and ensure their return to storage area.  11.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.  12.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.  13.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.  14.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.  15.
Attend all necessary meetings.
16.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.
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* Other Responsibilities:

** 1.
Familiarization: …