Night Auditor - Colcord Hotel

The Colcord Hotel is hiring for a Night Auditor
.

• That exceptional hospitality doesn't stop when the sun goes down.
• That every guest deserves the same warm, professional service at any hour.
• That a smooth overnight operation is essential to creating a great guest experience.
• That accuracy and attention to detail are just as important as a friendly smile.
• That the Front Office is responsible for creating a welcoming and secure environment for every guest.
• That every overnight interaction is an opportunity to create an UNMATCHED MOMENT
  .

• Welcoming guests, visitors, and Curators with genuine warmth and professionalism throughout the overnight shift.
• Registering guests with advance reservations efficiently and accurately.
• Assisting visitors looking for accommodations and helping meet their needs.
• Providing guests with helpful information about hotel services, amenities, and the surrounding area.
• Answering internal and external telephone calls, taking messages, and directing calls appropriately.
• Acting as the overnight reservation attendant and assisting guests with reservation needs.
• Answering guest questions and providing accurate, helpful information.
• Running end-of-day reports and reconciling information across hotel systems.
• Following accounting procedures carefully and ensuring overnight financial information is accurate.
• Maintaining proper guest key control and following hotel security procedures.
• Handling lost and found items according to hotel procedures.
• Remaining attentive and available to guests throughout the overnight shift.
• Responding to guest concerns professionally and helping resolve issues whenever possible.
• Communicating important information and overnight concerns to the appropriate leadership team.
• Following all Front Office, safety, security, accounting, and company policies and procedures.
• Remaining on-site and on duty during inclement weather until properly relieved by another Curator.

• You are naturally alert, dependable, and comfortable working independently during overnight hours.
• You genuinely enjoy helping people and creating positive guest experiences.
• You can remain calm, patient, and professional when assisting guests who may be upset or frustrated.
• You have strong attention to detail and understand the importance of accuracy when handling financial information and hotel systems.
• You are comfortable working with computers, printers, hotel systems, and various end-of-day reports.
• You have previous cashier or basic accounting experience and understand the importance of accurate transactions and reconciliation.
• You can manage multiple tasks while maintaining excellent guest service.
• You are comfortable working under pressure and can prioritize responsibilities effectively.
• You understand the importance of guest privacy, security, and proper key handling.
• You have a professional appearance and understand that you represent the hotel even during overnight hours.

• Previous customer service experience preferred.
• Previous hotel, Front Office, Night Audit, cashier, or hospitality experience preferred.
• Basic accounting and cash-handling knowledge preferred.
• Ability to accurately operate computers, keyboards, printers, and hotel systems.
• Ability to learn and operate reservation and accounting systems.
• Strong verbal and written English communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle guest concerns with patience, empathy, and professionalism.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work independently during overnight hours.
• Ability to maintain excellent attendance…