Public Area Attendant

Location: Northern

# Public Area Attendant Hilton St Louis at the Ballpark - St Louis, MO 63102## Description
* Provide unique and memorable experiences to guests.
* Ensure the facility is clean, safe and presented to the highest of standards.
* Maintain cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.
* Organize and replenish guest restroom amenities.
* Operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
* Organize and maintain supply inventory.
* Dust, polish and clean signage, windows, acrylic and carpets.
* Empty trash cans and sanitary receptacles as well as pick up trash within the facility.
* Adhere to company policies and procedures.
* Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
* Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
* Attend training programs to achieve the best guest experience.
* Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
* Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
* Assist other departments as required.
* Monitor and report any animal care or welfare concerns to the Life Sciences Department.
* Other duties as may be assigned by the Guest Experience Manager from time to time.## Qualifications
* Knowledge of chemical cleaning agents.
* Previous operation experience of various cleaning equipment preferred.
* Flexible to work shifts, holidays and weekends.
* Good verbal and communication skills required.
* Strong listening skills.
* Ability to anticipate guests’ needs.
* Creative problem solver who thrives when presented with a challenge.