Spa Concierge

JOB PURPOSE

The Spa Concierge will work as a part of the Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

• As part of the MOKARA Spa team, the Spa Concierge is to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Maintain cleanliness and neatness of spa facility, locker room and fitness center.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.
• Ability to ensure cash handling procedures are always adhered to.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.