Executive Director of Hotel Operations

Location: Northern

## Executive Director of Hotel Operations Apply:
Niagara Falls, NY:
Full time:
Posted Today:
JR104104

Great teams make the #Best8

Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.
The Executive Director of Hotel Operations, both personally or through subordinates, directs and administers Hotel operations ensuring first class service and accommodations. Incumbent has departmental oversight of, but not limited to, EVS, Front Desk, Housekeeping, VIP and Transportation. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
** 1.
Prepare accurate and informative reports containing conclusions and recommendations; prepare detailed financial reports and ensure compliance with established budgets.  2.
Verify and administer MMS approval requests.  3.
Direct investigation into causes of guest complaints and employee issues and respond accordingly.  4.
Provide training and manage daily operations to ensure AAA Four diamond-level service is met or exceeded by all individuals while maintaining profitability levels to budgetary guidelines.
5.
Daily walkthroughs of all responsible areas, including public space, Spa/Salon, fitness center, pool, deck, Event Center, restrooms, Team Dining Room, storage and equipment rooms and back halls, to ensure compliance of department standards.  6.
Weekly walkthroughs with department heads of respective areas, tracking areas of focus and timelines for completion and setting follow up inspections to ensure that work is complete.
7.
Coordinate contract cleaning services as needed and participate in regular meetings with 3rd party representatives to review schedules, areas of focus and inspection of work.
8.
Review VIP arrivals and participate in room assignments and inspections with Housekeeping.
9.
Oversee preventative maintenance and interval cleaning programs throughout the facility.
10.
Review and approve weekly schedules for all departments within area of responsibility, to ensure correct staffing levels for anticipated business volumes.  11.
Participate as a panel member on Seneca Gaming Corporation’s Board of Review as needed.  12.
Effectively communicate both verbally and written with all levels of guests, employees, peers, and the executive team.  13.
Participate in the Manager on Duty program as required.
14.
Maintain confidentiality of information at all times.
** STANDARD REQUIREMENTS:
** 1.
Develops, mentors and trains enrolled Seneca Nation members for future senior management positions within the company.  2.
Oversees departmental administrative matters and ensures HR is consulted as appropriate.  Meets with staff on a regular basis and with entire department no less than quarterly, or 4 (four) times per year.  3.
Ensures effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues.  4.
Responsible for ensuring the department adheres to all company policies and internal controls, including but not limited to Compact, Human Resources, TERO compliance guidelines and Purchasing.  5.
Participates in the preparation of annual budgets and monitors to ensure attainment of goals.
6.
Participates in monthly financial review and monitors departments to stay within operational budgets.
7.
Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime.  8.
Liaise with other department/company management to ensure consistency and smooth flow of information, policies and procedures.  9.
Sets department goals for guest survey scores, secret shops, TM survey participation and overall TM survey scores and works with department heads to drive results.
10.
Coordinates monthly discussions with support departments to address opportunities for better working relationships and communication, including Beverage, Building Services, Property Operations, Stewarding, and Security.
11.
Regular assessments of team uniforms to ensure consistent, professional attire at all times in delivering AAA Four diamond standards.  Review with department heads of any uniform and/or grooming standards that are in violation and plan accordingly to replace worn uniform pieces as needed.
12.
Maintains a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information.  13.
Runs the…