Cabin Host​/Stateroom Steward

JOB TITLE:

Cabin Host
DEPARTMENT:
Hotel

REPORTS TO:

Assistant Executive Housekeeper

The Cabin Host assists in ensuring that Sailors have a memorable vacation onboard by providing outstanding in-cabin service and ensuring all cabins are kept to a quality standard.

• Maintains the cleanliness and sanitation of all cabins assigned to their area including passageways.
• Ensures all cabins assigned to their area are prepared in accordance with company setup each day and prior to embarkation of Sailors on Turnaround.
• Handles all Sailors personal laundry requests, taking it to and from the laundry and advises on necessary costs.
• Replenishes cabin such as Mini-Bar, drinking glasses, stationary, complimentary items, bathroom supplies etc.
• Responsible for ensuring sailors complaints and requests are acted on in a prompt and efficient manner and notifies Assistant Executive Housekeeper when necessary.
• Responsible for the handling and delivery of sailor luggage to cabins.
• Meets Sailors on embarkation day in assigned meeting area and assists them in locating and entering cabin.
• Strips and re-covers beds in cabin and handles all linen requirements for both fresh and used.
• Provides room service to Sailors and all related services.
• Reports damaged, defective or missing items to Assistant Executive Housekeeper.
• Daily interaction with sailors and provides outstanding customer service and delivery.
• Responsible for the safe handling of equipment in the housekeeping department such as vacuum cleaner, housekeeping cart etc.
• Must be knowledgeable and comply with Public Health rules and regulations as per company policy.

• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept and staff members work according to their respective job descriptions.

• Minimum 2 year experience as Cabin Attendant/Steward onboard a Cruise ship or 4/5
  * hotel/resort.
• Passionate about people and able to handle guest complaints with a smile!
• All certificates as required by the STCW code for this position.

Good command of the English Language