Sales Coordinator​/Guest Service Agent

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We Have Fun

The Sales Coordinator & Guest Service Agent supports the AC Hotel in Salt Lake City by owning post-sale group and meeting coordination while also delivering welcoming, efficient front desk service. The position is generally scheduled three days per week in Sales Coordination and two days per week at the Front Desk. Sales Coordination days are driven by group and event needs and may flex from week to week.

The role serves as the primary coordination contact after the sale, organizes the details required for successful group stays and meetings, and works across hotel departments to provide accurate communication and seamless execution.

• Sales Administration
  - Maintain sales files, client records, calendars, group and event trackers, and activity reports. Prepare correspondence, proposals, and agreements using approved templates for sales leadership review, and maintain organized documentation from turnover through event completion.
• Sales Handoff and Client Relationships
  - Receive a complete turnover from the Group Sales Manager once business is contracted and serve as the primary planning and logistics contact. Respond promptly to client questions, collect outstanding details, communicate deadlines, and provide attentive follow-through that supports repeat business.
• Group Reservations
  - Set up and maintain approved group room blocks, reservation links, rooming lists, VIP arrangements, arrival details, and special requests. Track pickup, rooming-list deadlines, and cutoff dates; reconcile changes; and communicate updates to Sales, Front Office, Reservations, and other affected departments.
• Meeting and Event Coordination
  - Own the coordination of confirmed meetings and events, including event timelines, room setup, seating, audiovisual needs, signage, access, breaks, and other client requirements. Confirm that meeting spaces are organized, prepared, and communicated according to the contracted agreement.
• Catering Coordination
  - Coordinate menu selections, catering orders, dietary needs, service timing, guarantees, and final counts within available hotel services. Communicate complete catering details to the appropriate hotel teams and confirm readiness before each event.
• Event Documentation and Hotel Communication
  - Prepare and distribute banquet event orders, group resumes, event calendars, billing instructions, and other operational documents as applicable. Communicate group arrivals, meeting requirements, catering details, and last‑minute changes to all affected departments.
• Event Setup and Onsite Support
  - Coordinate with operating departments before group arrivals and meetings, verify that contracted arrangements are in place, and provide onsite support when scheduled. Work hours and days may flex to align with event setup, execution, and client needs, including weekends, early mornings, and evenings.
• Site Visits and Property Tours
  - Coordinate site‑visit preparation with operating departments and support or conduct approved property tours. Maintain accurate knowledge of guest rooms, meeting facilities, amenities, catering options, and hotel services.
• Billi…