Social Catering Sales Manager- Ben Hotel

The Social Catering Sales Manager is responsible for generating, securing, and servicing social catering business at The Ben Hotel, including weddings, rehearsal dinners, bridal showers, milestone celebrations, galas, reunions, and other special occasions.

This role creates a refined, personalized client experience from the first inquiry through the event’s completion. The Social Catering Sales Manager will represent The Ben with polish, warmth, creativity, and exceptional attention to detail while achieving established revenue and profitability goals.

• Solicit, negotiate, and secure new and repeat social catering business through prospecting, networking, referrals, site tours, community partnerships, and direct sales efforts.
• Develop and maintain strong relationships with clients, wedding planners, social hosts, vendors, and local community partners.
• Respond to inquiries and leads promptly, ideally the same day or by 10:00 a.m. the following business day.
• Conduct engaging, personalized site tours that showcase The Ben’s event spaces, culinary offerings, waterfront setting, and luxury service experience.
• Prepare tailored proposals, contracts, menus, and event documentation that reflect the client’s vision and maximize revenue opportunities.
• Negotiate pricing, terms, and event details within established hotel guidelines.
• Plan, detail, and upsell all aspects of each event, including space requirements, timelines, menus, beverage selections, décor, entertainment, audiovisual needs, and special guest requests.
• Prepare complete and accurate banquet event orders, contracts, resumes, and other required paperwork.
• Partner with Event Planning, Banquets, Culinary, Food and Beverage, Rooms, and other departments to ensure a seamless transition from sale to execution.
• Attend pre-convention meetings, client meetings, site visits, and select events as needed to support the client experience and operational success.
• Resolve client concerns with discretion, urgency, and a solution-focused approach.
• Maintain organized, current client records, account notes, traces, and sales activity within the hotel’s sales system.
• Monitor market trends, local competition, and social event opportunities to strengthen sales strategies and capture new business.
• Meet or exceed established revenue, productivity, and activity goals.
• Represent The Ben and Sage Hospitality with integrity, professionalism, and a service-focused approach at all times.
• Maintain a polished, business-appropriate appearance and communicate professionally with clients, guests, and associates.
• Perform other duties as assigned.

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At The Ben, we embrace:

Inspired by Byrd Spilman Dewey’s legendary Ben Trovato Estate, The Ben carries on its namesake’s reputation as a spirited gathering place on the West Palm Beach waterfront.

The Ben blends the warmth and character of historic Florida with contemporary comfort, sophisticated design, and thoughtful service.

As a 208-room boutique hotel within Marriott’s Autograph Collection, The Ben offers a distinct setting for conversation, celebration, and discovery.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike.

The Social Catering Sales Manager creates and secures exceptional social events at The Ben Hotel, including…