Front Desk Agent

Located in the picturesque town of Washington, Virginia. 30 minutes from Culpeper, Front Royal, and Warrenton, Virginia 40 minutes from Gainesville and Stephen City, Virginia Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC.

Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Competitive pay

Assist in daily

Front Office operations and deliver a Five-star, Five-diamond experience to allguests. Maintain all aspects of the Front Office area to ensure a luxury experience. Serve as a support to the Front Office and Dining Room team.

1. This is a unique position, across between a hotel front desk agent and a restaurant host/hostess position

2. This position is a strong ambassador for The Inn in all of their interactions withour guests – those staying overnight in one of our 23 beautiful guest suites,as well as those dining with us in our world-famous dining room

3. Must demonstrate excellent communication skills and have the ability to meet the expectations of a 5 Star/5 Diamond property by providing top notch guest service skills

4. Strong multi-tasking of front desk duties which include, but not limited to, checking guests in/out, seating guests in thedining room or living room, answer telephone calls, check emails, relaying guest requests, walking food and checking the guests’ coats

5. Frontdesk agents are also expected to help servers walk food when needed

6. Ability run daily reports and complete daily checklist

7. Mustgreet all guests as though you are welcoming them to your own home

8. An eagerness to learn new information with a positive attitude

9. Able to take constructive criticism to help improve faults

10. Coordinate with Housekeeping and Engineering department to track room status and follow up accordingly

11. Work closely with both the Dining Room and Culinary team to ensure all guest requests are communicated

12. Must meet Forbes Standards inall daily operations and guest interactions

13. Demonstrate proficiency with Resort suite and Tock software

14. Be anticipatory of guest needs and respond to guest inquiries in a timelyand professional manner

15. Must maintain professional etiquette with all guests and employees

17. Demonstrate a thorough knowledge of the Inn and its history

18. Must follow all disinfecting and sanitization policies

1. 1-2years of Front Desk or Restaurant host experience

2. Microsoft Office knowledge

4. Mustbe at least 16 years of age

5. Mustbe well-groomed and well-presented with no visible tattoos

1. Familiarity with Forbes Standards

2. Abilityto communicate in a language other than English, preferably Spanish or French

3. Certification in alcohol awareness program

5. Prior experience with Resort suite and Tock

1. Ability to communicate in English both orally and in writing

2. Strong interpersonal communication skills both verbal and written

3. Must always be organized and maintain cleanliness of the front desk

4. Ability to speak using clear and professional language

5. Ability to multi-task in a fast-paced environment

6. Ability to process all…