Falling Rock Hotel Manager

Some hotel experiences are remembered for years. At Falling Rock, those experiences are shaped through exceptional service, thoughtful leadership, and an unwavering commitment to detail. As the Falling Rock Hotel Manager, you will lead the people, culture, and operations behind one of hospitality's most distinguished accommodations, creating an environment where personalized service, operational excellence, and genuine care define every guest interaction.

Through visible leadership, strategic decision-making, and the development of high-performing teams, you will help preserve and advance the standards that have earned Falling Rock its reputation as one of the world's premier luxury hotel experiences while contributing to the continued evolution of Nemacolin's hospitality vision.

• A hotel experience worthy of Falling Rock's Forbes Five-Star and AAA Five-Diamond distinctions by championing personalized service, operational excellence, and uncompromising attention to detail throughout every stage of the guest journey
• A culture of hospitality and service excellence by leading guest services, pre-arrival concierge, the indulgence desk, housekeeping, and guest-facing operations while ensuring guests feel recognized, valued, and genuinely cared for
• Confidence in every arrival, stay, and departure through thoughtful leadership, consistent service standards, proactive communication, and operational execution that reflects the expectations of a world-class hotel
• A polished and impeccably maintained environment by guiding housekeeping operations, guestroom presentation, public-space standards, and the details that define refined hospitality
• Strong hotel performance by balancing associate development, service standards, labor management, financial stewardship, purchasing controls, scheduling, payroll oversight, and departmental resources to support long-term success
• Trusted relationships across the hotel and resort through visible leadership, personalized guest engagement, effective service recovery, and collaborative partnerships with food and beverage, lodging, and resort leadership teams
• The continued reputation and evolution of Falling Rock by developing talent, protecting established standards, identifying opportunities for improvement, and advancing the guest experience in meaningful ways

• Leadership responsibility for one of hospitality's most respected hotel experiences within a resort that features Forbes Five-Star and AAA Five-Diamond luxury accommodations
• A highly visible role balancing guest experience, associate engagement, operational performance, financial accountability, and service recovery while partnering closely with executive leadership and resort departments
• A combination of floor-level leadership, strategic planning, administrative oversight, and operational decision-making where priorities may shift quickly and sound judgment is essential
• Opportunities to influence service culture, guest loyalty, associate development, and the future direction of one of the industry's most distinguished hotel experiences
• Participation in the manager on duty rotation and a schedule that may include evenings, weekends, holidays, and periods of increased occupancy

• A passion for hospitality and a commitment to creating experiences that guests remember long after departure
• An inspiring leadership style that develops talent, builds accountability, and creates a culture where associates thrive and service standards flourish
• Strong business and operational judgment with the ability to balance guest expectations, team needs, financial performance, and brand standards simultaneously
• Professional presence, polished communication skills, and the confidence to build trust with guests, associates, leaders, and business partners at every level
• Composure, adaptability, discretion, and sound decision-making in a highly visible environment where details, relationships, and experiences matter
• A strategic mindset that recognizes opportunities, anticipates challenges, and translates vision into meaningful results
• A commitment to continuous improvement, service innovation, and preserving the standards that distinguish Falling Rock within luxury hospitality

• Bachelor's degree in hospitality management, business administration, or a related field preferred
• Minimum five years of progressive hotel leadership experience, including responsibility for guest service operations, housekeeping, or hotel…