Housekeeping Supervisor

Location: Northern

** It's fun to work in a company where people truly BELIEVE in what they're doing!
** We're committed to bringing passion and customer focus to the business.
82 White Owl Lane Cashiers, NC 28717  The primary goal of this position is to provide leadership on a daily basis and to lead the team some nights after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift.  To inspect make-ups, turn-downs, and cleaned rooms to make sure that the standards have been met.

** Pay Range:** $19.00–$23.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.  This Housekeeping Supervisor position is for our PM shift, 5:00 pm - 11:00 pm.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** include the following. Other duties may be assigned.
* Run the day-to-day reports for the team and be able to clarify reports, as needed
* Hold lineups with your team covering the # of guest rooms currently occupied, # of arrival rooms, and departure rooms, # of turnovers, make-ups, and check in’s / turnovers
* Coordinate in-room guest requests
* Review groups currently in house and their agenda to ensure all needs are met
* Inspecting common areas on a daily basis
* Oversee completion of all room make-ups, turnovers, and turndowns perform final inspections after rooms have been cleaned
* Load stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers
* Assist in cleaning check out, stay-over, or turndown rooms as necessary to assist the team
* Assist with quarterly inventories as necessary
* Write and disseminate all Mid-Year and End of Year reviews to all team members
* Working all holidays and weekends as scheduled  
** Must comply with all company policies and procedures.
**** To perform the essential functions of this position regular and consistent attendance is required.
**** Must be able to work well with other Team Members, Managers, and interact with our guests.*
* ** SUPERVISORY RESPONSIBILITIES
*** Follow up on team member status of rooms/ assignments
* Guide housekeepers to maintain 5-star standards for all rooms
* Be a positive motivator to the team
* Coach and counsel team members as necessary, including written documentation if applicable
* Complete 45-day reviews for all new hires as well as mid, and end-of-year reviews, as needed
* Ensure Housekeepers understand their room assignments, and rooms are completed promptly
* Ensure efficiency by coordinating housekeeper's schedules based on needs
* Work closely with the front desk on arrivals and changes
* Basic understanding of labor numbers
* Must be available to work both AM and PM shifts
** EDUCATION and/or EXPERIENCE
*** Hospitality experience or equivalent preferred
* High School diploma or equivalent
** COMPUTER SKILLS
*** Basic computer knowledge
* Must have a working understanding of Microsoft Outlook, Word and Excel
** LANGUAGE SKILLS
*** Must be able to communicate effectively with guests, managers, and team members
** MATHEMATICAL SKILLS
*** Basic knowledge and understanding of math
** REASONING ABILITY
*** Must be able to understand scheduling, purchasing, inventory, and stock
* Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
** PHYSICAL DEMANDS
*** Must be able to stand for long periods
* Must be able to lift up to 50 lbs.
* Must be able to work outdoors in all weather conditions
* Must be able to safely operate a company vehicle or golf cart
** WORK ENVIRONMENT
*** General Office
* Working in guest rooms and common areas of the property
* May occasionally be asked to go outside in all weather conditions

High Hampton, listed on the National Register of Historic Places, has…