Front Office Manager

Renaissance Minneapolis Bloomington Hotel
5500 American Boulevard West

Bloomington, MN 55437, USA

Salary: $64,000–$67,000 annually, based on experience

Join the Renaissance Minneapolis Bloomington Hotel and lead a Front Office team focused on creating memorable, personalized guest experiences.

We are seeking an engaging, hands-on Front Office Manager who enjoys developing people, improving the guest experience, and taking ownership of hotel operations. This is an ideal opportunity for a hospitality leader who can balance exceptional service with strong operational execution and who isn't afraid to step in, solve problems, coach associates, and lead from the front.

The Front Office Manager plays a key leadership role within the hotel and is responsible for the overall success of the Front Desk operation, including guest satisfaction, associate development, service recovery, operational standards, room inventory, and daily execution.

This position requires flexibility to work evenings, weekends, and holidays based on business needs.

The Renaissance Minneapolis Bloomington Hotel is an upscale Marriott property conveniently located near the Mall of America, Minneapolis–St. Paul International Airport, and major Twin Cities attractions.

The hotel features 253 guest rooms
, LARS Restaurant & Bar, an indoor Junior Olympic-sized pool, fitness center, and more than 4,300 square feet of flexible meeting and event space.

Our design and atmosphere reflect a distinctly Minnesota sense of place, combining warm, modern décor with locally inspired elements. Our team is focused on creating genuine connections and memorable experiences through personalized service and thoughtful hospitality.

At Renaissance, hospitality is about more than a smooth check-in. It's about creating experiences rooted in discovery, authenticity, and connection
.

As Front Office Manager, you'll have the opportunity to influence the guest experience from arrival through departure while developing a team that takes pride in delivering exceptional service.

Your ideas matter. Your leadership matters. And your impact is visible every day.

SPIRE Hospitality, our management company, operates hotels and resorts across the country with a focus on memorable guest experiences and best-in-class service. We provide our leaders with the support, tools, and opportunities they need to grow and succeed in hospitality.

As Front Office Manager, you will take ownership of the daily Front Office operation while creating an environment where associates feel supported, accountable, and empowered to take care of our guests.

Key responsibilities include:

Lead the daily operation of the Front Desk, ensuring consistent execution of service standards and hotel procedures.

Recruit, train, coach, develop, and motivate Front Office associates while creating a positive and accountable team culture.

Be highly visible in the operation and lead from the front, particularly during peak arrival and departure periods.

Monitor guest feedback and satisfaction results, identify trends, and implement action plans that improve the overall guest experience.

Empower associates to resolve guest concerns while personally assisting with complex service recovery situations when necessary.

Recognize opportunities to create memorable and personalized experiences for guests and Marriott Bonvoy members.

Champion Marriott Bonvoy recognition, enrollment, and elite-member benefits while ensuring brand standards are consistently delivered.

Maintain accurate room inventory and room-type availability to maximize selling opportunities while…