Guestlist Moderator - Nightlife & Daylife Venues Las Vegas

Las Vegas, NV, United States

Part-time team members who meet the requirements are eligible for:

State Applicable Time Off

Pet Insurance

401(k) Retirement Program with Employer Match

Employee Assistance Program

TAO Savings Marketplace

Employee Discounts
and much more!

The Guestlist Moderator presents a positive first impression of the venue’s friendliness, superior guest service, & high standards. Facilitates guest's entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions, VIP services, and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services.

This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Welcoming guests to the venue in a warm & friendly manner

Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.)

Provide wait times & monitor the lines

Responds to guest’s inquiries & requests in a timely, friendly, & efficient manner

Performs opening & closing duties

Maintain a proper and professional appearance and attitude

Maintain and promotes a friendly professional atmosphere for patrons and co-workers

Attentive to all company related events and upcoming venues and changes

Inform management of any complaints, comments, or incidents

Familiarity with health & safety restrictions

Helps fellow team members & other departments wherever necessary to maintain positive working relationships

Remain alert for any suspicious persons or activities

React professionally and rationally in emergency and pressure situations

Identify intoxicated, disorderly, or insubordinate guests and reports them to Security

Communicate professionally with all management from Host Hotel/Casino

Constantly pays attention to surroundings and to customers

Assist and/ or completes additional tasks as assigned

TRAINING REQUIREMENTS:

Tao Group Hospitality in-venue Guest List / Ticket training.

EDUCATION/WORKING KNOWLEDGE:

i.e. High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field

Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred

21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT /

SCHEDULE:

Ability to write, read, and verbally communicate

Must have good positive energy throughout the day

Must be able to print legibly for Team Members, management, and guests to read

Must be able to stand for extended periods of time

Must be able to move quickly

Must be able to push and lift up to 75 lbs. with or without assistance

Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Exposure to cleaning materials

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Ability to maintain confidentiality

Ability to handle a…